Imagicle IVR Manager Enterprise, 20gw IM160-20L Leaflet

The simplest and cost effective autoattendant you need  

for your communication system.

The easiest way to integrate IVR featu-

res on your communication system

How long your customer wait an information? 

How many calls went through the wrong person?

Have you ever thought to use an auto-attendant 

system? Do you think it would be complicated and 

expensive?

Thanks to IVR Manager has never been so easy! 

IVR Manager gives you the possibility to add to 

your system all the auto-attendant features such 

as welcome message or day-night message, which 

are not integrated in your communication system 

by default.

Increase the efficiency of  

every company

IVR Manager gives you the possibility to manage 

customer requests trough a vocal self service, 

addressing the calls in relation to customer needs 

giving at the same time customizable vocal messa-

ges or information.

 

IVR Manager can be used in different scenarios 

and is suitable for: customer care, help desk, ship-

ment or PO tracking, administration information.

 

Grant an easy en professional service  

to your Customer

The implementation of an IVR service higher the 

quality in the customer’s every day contact with 

your company.

IVR Manager helps you to:

• 

reduce customer waiting time

• 

give automatically the easiest answer or FAQ 

• 

provide information in the easiest way

• 

higher the Customer Care quality level

• 

manage in the best way your contact center 

resources 

Cheap & easy to use

Using the web interface is possible to define 

different call answer profiles, customizing audio 

prompt and telephone numbers where calls are 

redirected.

IVR Manager can also manage usual and unusual 

behavior, even on the base of the time or day of 

the week. Thanks to this feature is possible to 

define a precise call flow based on your company 

schedule.

Collaboration solutions