Philips Bluetooth stereo headset SHB4000WT SHB4000WT/00 User Manual

10 EN

6 Frequently 

asked questions

Bluetooth headset does not 

switch on.

Battery is low.
•  Charge the headset.

Fail to pair with a mobile phone.

Bluetooth disabled.
•  Enable the Bluetooth feature on your 

mobile phone and turn on the mobile 

phone before you turn on the headset.

Pairing does not work.

The headset is not in pairing mode.
•  Follow the steps described in this user 

manual. 

•  Make sure that the LED light flashes 

whiteand blue alternately before you 

release  . Do not stop holding the button 

after seeing the blue LED only.

The mobile phone cannot 

find the headset.

The headset may be connected to another 

previously paired device.
•  Turn the connected device off or move it 

out of range.

Pairings may have been reset or headset has 

been previously paired with other device.
•  Pair the headset with the mobile phone 

again as described in the user manual.

Voice dialing or redialing does 

not work.

Your mobile phone may not support this 

feature.

The headset is connected to 

a Bluetooth stereo enabled 

mobile phone, but music will 

play on the mobile phone's 

speaker only.

The mobile phone may have the option to 

listen to music via speaker or headset.

•  Refer to the user manual of your 

mobile phone on how to transfer the 

music to the headset.

Audio quality is poor and 

crackling noises can be heard.

The Bluetooth audio source is out of range.
•  Reduce the distance between the headset 

and the Bluetooth audio source, or 

remove obstacles between them.

Audio quality is poor when 

streaming from the mobile 

phone is very slow, or audio 

streaming does not work at 

all.

The mobile phone may only support (mono) 

HSP/HFP but not support A2DP. 

•  Refer to the user manual of the mobile 

phone for detailed information on 

compatibility.