Intermec 073290-001 User Manual

Use this table to find common problems users may experience with their 
CK30 and possible solutions. 

You press I to turn on the 
CK30 and nothing 
happens. 

Try these possible solutions in order: 

• 

Make sure you have a charged battery installed 
correctly. For help, see “Charging and Installing the 
Battery” in the CK30 Handheld Computer User’s 
Manual (P/N 073528). 

• 

There may be a connection problem between battery 
contacts and the main PCB. Clean the battery 
contacts. 

• 

The I key on the keypad may not be working 
properly. Make sure that the keypad flex cable is 
connected properly to the keypad and the main PCB. 
If everything is connected properly, replace the 
keypad. For help, see the “Replacing the Keypad 
Assembly” procedure on page 20. 

• 

There may be a power supply failure in the main 
PCB. For help, see the “Replacing the Main PCB” 
procedure on page 15. 

The keypad does not work. 

Try these possible solutions in order: 

• 

The keypad may be disconnected. Make sure that the 
keypad flex cable is connected to the main PCB. If 
everything is connected properly, replace the keypad. 
For help, see the “Replacing the Keypad Assembly” 
procedure on page 20. 

• 

The main PCB assembly keypad interface may have 
failed. For help, see the “Replacing the Main PCB” 
procedure on page 15. 

Some keys on the keypad 
work and others do not. 

Try these possible solutions in order: 

• 

The keypad interface may have a failed row/column 
connection. Or, the keypad flex cable or keypad may 
be damaged. For help, see the “Replacing the Keypad 
Assembly” procedure on page 20. 

• 

The main PCB assembly keypad interface may have 
failed. For help, see the “Replacing the Main PCB” 
procedure on page 15. 

The display contains pixels 
or lines that are missing or 
always turned on. 

Try these possible solutions in order: 

• 

The display assembly may be damaged. For help, see 
the “Replacing the Display Assembly” procedure on 
page 18. 

• 

The main PCB assembly display interface may have 
failed. For help, see the “Replacing the Main PCB” 
procedure on page 15.