HP 146GB 6G SAS 15K SFF E2D54A User Manual
Product codes
E2D54A
extensive menu of consultancy and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
assessments, and education.
Additional Option:
HP Proactive Care Personalized Support - The HP Proactive Care Personalized Support option allows for
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct semi-annual support reviews to ensure the Proactive Care service deliverables address the
customer's priorities. This option is only available for Proactive Care customers and may be purchased
once per environment.
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct semi-annual support reviews to ensure the Proactive Care service deliverables address the
customer's priorities. This option is only available for Proactive Care customers and may be purchased
once per environment.
HP Personalized Support Additional Day - Customers who require more time than is provided by the
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
technical advice.
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
technical advice.
Standard Care-maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
HP Proactive Care 24x7- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized infrastructure. Plus, HP Proactive Select 10 credits per year, select from an
extensive menu of consultancy and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized infrastructure. Plus, HP Proactive Select 10 credits per year, select from an
extensive menu of consultancy and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
Additional Option:
HP Proactive Care Personalized Support - The HP Proactive Care Personalized Support option allows for
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct semi-annual support reviews to ensure the Proactive Care service deliverables address the
customer's priorities. This option is only available for Proactive Care customers and may be purchased
once per environment.
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct semi-annual support reviews to ensure the Proactive Care service deliverables address the
customer's priorities. This option is only available for Proactive Care customers and may be purchased
once per environment.
HP Personalized Support Additional Day - Customers who require more time than is provided by the
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
technical advice.
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
technical advice.
Basic Care-Minimum
recommended support
recommended support
HP Support Plus 24 - This support service is designed for environments where proactive help from HP is
not required. HP provides a 24x7 hardware and software support on-site, including third-party support
with a maximum 4-hour onsite response. We also provide cost-saving software updates and monitor
ongoing operations through the latest remote tools.
not required. HP provides a 24x7 hardware and software support on-site, including third-party support
with a maximum 4-hour onsite response. We also provide cost-saving software updates and monitor
ongoing operations through the latest remote tools.
10 Proactive Select credits per year per array -HP Proactive Select is a flexible way to purchase services
to fit your particular environment or situation. Working with an HP Account Support Manager, you select a
package of services in the form of services credits that include proactive services spanning many
technologies and processes, such as on-site firmware upgrades, health checks, assessments, and
education. You tailor the service delivery to improve time to production, optimize performance, or build in
continuous improvements
to fit your particular environment or situation. Working with an HP Account Support Manager, you select a
package of services in the form of services credits that include proactive services spanning many
technologies and processes, such as on-site firmware upgrades, health checks, assessments, and
education. You tailor the service delivery to improve time to production, optimize performance, or build in
continuous improvements
QuickSpecs
HP MSA 2040 Storage
Service and Support, HP Care Pack, and Warranty Information
DA - 14603 Worldwide — Version 1 — June 10, 2013
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