Saeco Super-automatic espresso machine HD8768/08 HD8768/08 User Manual

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This chapter summarizes the most common problems you could encoun-
ter with your machine. 
If you are unable to solve the problem with the information below, visit 
www.philips.com/support for a list of frequently asked questions or 
contact the Philips Saeco hotline in your country. 
The contact details can be found in the warranty booklet packed sepa-
rately or on www.philips.com/support.

Machine actions 

Causes 

Solutions

The machine does not switch on.

The machine is not connected to the 
electric network.

Connect the machine to the electric 
network. 

The power button is on position "0".

Check that the power button is set to "I".

The drip tray gets fi lled although 
no water is drained.

Sometimes water is drained automati-
cally by the machine into the drip tray 
to manage the rinsing of the circuits 
and ensure optimum machine perfor-
mance.

This is seen as normal machine
behavior.

The red 

 icon is always dis-

played on the machine.

The coff ee grounds drawer has been 
emptied with the machine off .

The coff ee grounds drawer must always 
be emptied with the machine on. Wait 
until the 

 icon is displayed before 

refi tting the drawer.

Coff ee is not hot enough.

The cups are cold.

Preheat the cups with hot water.

No hot water or steam is dis-
pensed.

The hole of the hot water / steam wand 
is clogged.

Clean the hole of the steam wand using 
a pin.
Make sure that the machine is off  and 
cold before performing this operation.

Coff ee does not have enough 
crema
(see note).

The blend is unsuitable, coff ee is not 
freshly roasted or the grind is too 
coarse.

Change coff ee blend or adjust the grind 
as explained in chapter “Adjusting the 
Ceramic Coff ee Grinder”.

The machine takes a long time to 
warm up or the amount of water 
dispensed from the wand is too 
little.

The machine circuit is clogged by 
limescale. 

Descale the machine. 

The brew group cannot be 
removed.

The brew group is out of place.

Turn on the machine. Close the service 
door. The brew group automatically 
returns to the initial position.

The coff ee grounds drawer is inserted.

Remove the coff ee grounds drawer 
before removing the brew group.

There is a lot of ground coff ee 
under the brew group.

Coff ee is not suitable for automatic 
machines.

It may be necessary to change the type of 
coff ee or the coff ee grinder settings.

The machine grinds the coff ee 
beans but no coff ee comes out.
(see note). 

There is no water.

Fill the water tank and prime the circuit 
(chapter "Using the Machine for the First 
Time").

The brew group is dirty.

Clean the brew group ("Weekly Cleaning 
of the Brew Group" chapter).

This might occur when the machine is 
automatically adjusting the dose.

Brew a few coff ees as described in chap-
ter “Saeco Adapting System”.

The circuit is not primed.

Prime the circuit (chapter “Using the
machine for the fi rst time”).

The dispensing spout is dirty.

Clean the dispensing spout.