OKI MicroLine 590 Elite 00036103 User Manual
Product codes
00036103
Chapter 6
Problem Solving
Problem Solving
Problem Solving
Problem: Nothing happens when I turn on the printer.
Solution: The printer may not be plugged in. Check the power cord connection to the outlet and to your
printer. If you're using a power strip, make sure it's turned on. Check to be sure that the circuit breaker
hasn't tripped.
Solution: The printer may not be plugged in. Check the power cord connection to the outlet and to your
printer. If you're using a power strip, make sure it's turned on. Check to be sure that the circuit breaker
hasn't tripped.
Problem: The printer doesn't print when the computer sends data.
Solutions: (1) The printer may be deselected. If the SEL light is out, press the SEL button to select the
printer.
(2) The printer cable may be loose: check to be sure that it is securely connected both to the printer and
to your PC.
Solutions: (1) The printer may be deselected. If the SEL light is out, press the SEL button to select the
printer.
(2) The printer cable may be loose: check to be sure that it is securely connected both to the printer and
to your PC.
Problem: I've installed a brand new ribbon and the printing is smeared and streaked.
Solution: The shield on the ribbon may be either loose or missing. Move the printhead to the center of
the platen (CAREFUL! the printhead may be HOT!) and lift off the ribbon cartridge. If the ribbon shield is
loose, secure it in place properly. If it's missing, locate it and reinstall it.
Solution: The shield on the ribbon may be either loose or missing. Move the printhead to the center of
the platen (CAREFUL! the printhead may be HOT!) and lift off the ribbon cartridge. If the ribbon shield is
loose, secure it in place properly. If it's missing, locate it and reinstall it.
Problem: The printing is too light or too dark.
Solution: The head gap setting needs adjustment. Enter the Menu Mode and change the setting for
Printhead Gap Adjust under the Group Setup. The default setting is 0. If the printing is lighter, change the
setting to-1; if it's darker, change it to +1.
Solution: The head gap setting needs adjustment. Enter the Menu Mode and change the setting for
Printhead Gap Adjust under the Group Setup. The default setting is 0. If the printing is lighter, change the
setting to-1; if it's darker, change it to +1.
Problem: The ALARM light is on and the Character Pitch 15 light is flashing.
Solution: This indicates a paper loading error. Press the SHIFT and RESET buttons simultaneously.
Solution: This indicates a paper loading error. Press the SHIFT and RESET buttons simultaneously.
Before trying to load paper again, check to be sure that you have the paper lever in the correct position
for the paper path you're using. If the paper lever is in the correct position and you're using
continuous-form paper, check to see if the paper is properly on the tractors and has not jammed up.
for the paper path you're using. If the paper lever is in the correct position and you're using
continuous-form paper, check to see if the paper is properly on the tractors and has not jammed up.
Problem: The first line is printing too far down on the page and I can't get it any higher using the
SHIFT-LF/ Micro Feed Down keys.
Solution: The setting for the Top of Form will be restricted if you have the Form Tear-Off feature
engaged when you set the Top of Form. To correct for this, enter the Menu Mode and change the setting
for Form Tear-Off in the Rear-Feed group ( or in the Bottom Feed group if you have the optional
bottom-feed tractor installed) to Off. Then exit the Menu and set the Top of Form. When the Top of Form
is set, enter the Menu Mode again and change the Form Tear-Off setting back to your original setting.
(See Chapter 5 for information on the Menu Mode.)
SHIFT-LF/ Micro Feed Down keys.
Solution: The setting for the Top of Form will be restricted if you have the Form Tear-Off feature
engaged when you set the Top of Form. To correct for this, enter the Menu Mode and change the setting
for Form Tear-Off in the Rear-Feed group ( or in the Bottom Feed group if you have the optional
bottom-feed tractor installed) to Off. Then exit the Menu and set the Top of Form. When the Top of Form
is set, enter the Menu Mode again and change the Form Tear-Off setting back to your original setting.
(See Chapter 5 for information on the Menu Mode.)
Problem: I need to load paper, but the Alarm light is not on.
Solution: Press and release the SEL button, then hold the SHIFT button and press the RESET
Solution: Press and release the SEL button, then hold the SHIFT button and press the RESET
ML590/591 ( 96-02-07 )