Lenovo 3630 M4 7158B5G User Manual
Product codes
7158B5G
IBM System x3630 M4 (E5-2400 v2)
36
Warranty options
The x3630 M4 has a three-year on-site warranty with 9x5/next business day terms. IBM offers the
warranty service upgrades through IBM ServicePac offerings, which are described in this section. An IBM
ServicePac® offering is a series of prepackaged warranty maintenance upgrades and post-warranty
maintenance agreements with a well-defined scope of services, including service hours, response time,
term of service, and service agreement terms and conditions.
IBM ServicePac offerings are country-specific, that is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePac offerings
might be available in a particular country. For more information about IBM ServicePac offerings available
in your country, visit the IBM ServicePac Product Selector at:
The following table explains warranty service definitions in more detail.
Table 24. Warranty service definitions
Term
Description
IBM on-site
repair (IOR)
A service technician comes to the server's location for equipment repair.
24x7x2 hour
A service technician is scheduled to arrive at your client’s location within two hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
24x7x4 hour
A service technician is scheduled to arrive at your client’s location within four hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
9x5x4 hour
A service technician is scheduled to arrive at your client’s location within four business hours after
remote problem determination is completed. We provide service from 8:00 a.m. - 5:00 p.m. in the
client's local time zone, Monday through Friday, excluding IBM holidays. If it is after 1:00 p.m. and
it is determined that onsite service is required, the client can expect the service technician to arrive
the morning of the following business day. For noncritical service requests, a service technician
will arrive by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your client’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. -
5:00 p.m. in the client's local time zone, Monday through Friday, excluding IBM holidays.
In general, the following types of IBM ServicePac offerings are available:
Warranty and maintenance service upgrades:
One, two, three, four, or five years of 9x5 or 24x7 service coverage
o
Onsite repair from 2 or 4 hours to next business day
o
One or two years of warranty extension
o
Remote technical support services:
One or three years with 24x7 coverage (severity 1) or 9x5/next business day for all severities
o
Installation and startup support for System x servers
o
Remote technical support for System x servers
o
Software support - Support Line:
o
Microsoft or Linux software
VMware
IBM Systems Director