Samsung HW-F551 HW-F551/ZA User Manual

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Before requesting service, please check the following.

symptom

check

remedy

the unit will not turn on.

• Is the power cord plugged into

the outlet?

• Connect the power plug to the

outlet.

a function does not work when the 
button is pressed.

• Is there static electricity in the

air?

• Disconnect the power plug and

connect it again.

sound is not produced.

• Is the unit properly connected

to your TV?

• Is the Mute function on?
• Is the volume set to minimum?

• Connect it correctly.
• Press the Mute button to

cancel the function.

• Adjust the volume.

the Picture does not appear on a tV 
when the function is selected.

• Is the TV connected properly?

• Connect it correctly.

the remote control does not work.

• Are the batteries drained?
• Is the distance between remote

control and main unit too far?

• Replace with new batteries.
• Move closer to the unit.

the sound from the left/right 
channels are reversed.

• Are the left/right audio output

cables from the TV connected 
properly?

• Check the left/right channel and

connect it/them correctly.

the soundshare (tV pairing) failed.

• Does your TV support

SoundShare?

• Is your TV firmware the latest

version?

• Does an error occur when

connecting?

• Reset the TV MODE and

connect again.

• SoundShare is supported by

some Samsung TVs released 
after 2012. Check your TV to 
see if it supports SoundShare.

• Update your TV with the latest

firmware.

• Contact the call center.
• Press   button for 5 seconds 

to reset the product.

troubleshooting