Apple AppleCare Technician Training MA714Z/A Leaflet

Get training from the Apple experts, then become one yourself.
This in-depth training programme covers the spectrum of 
knowledge you need to become an Apple-certified technician.
Learn the essential skills for troubleshooting Mac hardware 
and Mac OS X.

Key Features

• Teaches you to support and troubleshoot 

Apple products

• Prepares you for Apple Service Certification

exams. Certification provides:
– Industry-recognised proof of your technical

competence

– Competitive advantage in the job market

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• Covers Apple products and technologies
• Provides tools for diagnosing and preventing

problems

• Includes extensive reference materials based

on Apple’s own technical information

• Provides one year of access to online

resources

• Gives you complete control over your 

learning schedule

• Makes it easy to absorb new concepts 

and information

Specification Sheet
AppleCare Technician Training

AppleCare Technician Training provides all the information you need to prepare for 
the Apple Service Certification exams for desktop and portable systems. This easy-to-
use, self-paced programme includes training materials, diagnostic tools and extensive
information from Apple’s own technical library. Most importantly, the Macintosh serv-
ice training curriculum was developed by the people who know Apple systems best.

Easy-to-use, self-paced technician training
AppleCare Technician Training provides a comprehensive curriculum covering Apple
products and technologies and includes Apple-developed diagnostic tools to help you
diagnose and prevent problems.

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The modules cover such topics as general computer

terminology, Apple-specific computer architectures, and Mac troubleshooting and 
preventive maintenance in a logical, straightforward format that makes it easy to
absorb new concepts and information. In addition, the training is self-paced, so you
have complete control over your learning schedule.

Up-to-date web-based resources for one year
Extensive reference materials based on Apple’s own technical information are available
online through AppleCare Service Source.

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Here you’ll find vital resources including

basic servicing information; troubleshooting flowcharts; adjustment procedures;
take-apart, upgrade and repair processes; product specifications and exploded-view
diagrams. Through AppleCare Technician Training, you receive a year of access to this
online resource.

Preparation for supporting and servicing Macintosh computers
The information in the training gives you valuable background knowledge to sup-
port and troubleshoot Apple computers and selected peripherals and prepares you 
for the Apple Service Certification exams. Once you pass the exams, you’ll have a 
competitive advantage in the job market as an Apple-certified service technician.

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