ESTOS 5901040250 User Manual
ECSTA Middleware
Connecting telecommunications and IT
ECSTA middleware enables communication between
phone systems and IT infrastructure allowing connect-
ed phones to be used for computer-aided applications
such as contact center, Unified Communications as well
as CRM and ERP systems. The middleware lets the ap-
plication control and monitor the phones via a central
server. A Microsoft Telephony Application Programming
Interface- (TAPI-) compatible driver provides call control
functions like initiate a call, call back, call transfer, confe-
rence or call forwarding. The ECSTA family offers a future-
proof connection for business phone systems with TAPI-
compatible applications.
phone systems and IT infrastructure allowing connect-
ed phones to be used for computer-aided applications
such as contact center, Unified Communications as well
as CRM and ERP systems. The middleware lets the ap-
plication control and monitor the phones via a central
server. A Microsoft Telephony Application Programming
Interface- (TAPI-) compatible driver provides call control
functions like initiate a call, call back, call transfer, confe-
rence or call forwarding. The ECSTA family offers a future-
proof connection for business phone systems with TAPI-
compatible applications.
The IT world
IT infrastructure is integrated through the Microsoft TAPI
standard (MS TAPI 2.1 or higher). The ESTOS middleware
is a simple-to-set-up, highly scalable, multi-instantiable
driver with a wide variety of configuration options,
such as phone number formatting, to adapt to different
application scenarios. It makes phone numbers and status
information from all extensions available for the IT infra-
structure in real time. The transparent implementation
of features allows deep and powerful integration into
a large number of applications, regardless of whether
they are telephony-oriented CTI, call and contact center
solutions, or common business applications such as well-
known CRM and ERP systems or vertical market solutions.
standard (MS TAPI 2.1 or higher). The ESTOS middleware
is a simple-to-set-up, highly scalable, multi-instantiable
driver with a wide variety of configuration options,
such as phone number formatting, to adapt to different
application scenarios. It makes phone numbers and status
information from all extensions available for the IT infra-
structure in real time. The transparent implementation
of features allows deep and powerful integration into
a large number of applications, regardless of whether
they are telephony-oriented CTI, call and contact center
solutions, or common business applications such as well-
known CRM and ERP systems or vertical market solutions.
The ECSTA middleware family connects proprietary phone systems with Microsoft Windows. It converts
the CSTA protocol, which is made available via a phone system interface, into Microsoft TAPI, an industry
standard supported by virtually all well-known applications. All ECSTA drivers are available with built-in
“future-proofing” which is optimised for the power of 64-Bit Windows machines and fulfills the newest
security standards.
the CSTA protocol, which is made available via a phone system interface, into Microsoft TAPI, an industry
standard supported by virtually all well-known applications. All ECSTA drivers are available with built-in
“future-proofing” which is optimised for the power of 64-Bit Windows machines and fulfills the newest
security standards.
IT world
Telecommunication world
2
The telecommunication world
All supported PBX systems including Siemens, Alcatel/
Lucent, Aastra (Ericsson, DeTeWe, NeXspan), Avaya
(CS 1000, ACM), Mitel and Cisco as well as snom SIP
phones, are connected seamlessly via S0, USB or Ether-
net through the computer telephony interface- (CTI-
) link to a Windows computer where the ECSTA driver
is installed. The middleware communicates with the
PBX via the ECMA-standardized Computer Support-
ed Telecommunications Applications (CSTA) protocol.
The driver is compatible with all current CSTA versions
(phase I, II or III). For quick installation the phone system
extension lines can be entered into the middleware
automatically.
Lucent, Aastra (Ericsson, DeTeWe, NeXspan), Avaya
(CS 1000, ACM), Mitel and Cisco as well as snom SIP
phones, are connected seamlessly via S0, USB or Ether-
net through the computer telephony interface- (CTI-
) link to a Windows computer where the ECSTA driver
is installed. The middleware communicates with the
PBX via the ECMA-standardized Computer Support-
ed Telecommunications Applications (CSTA) protocol.
The driver is compatible with all current CSTA versions
(phase I, II or III). For quick installation the phone system
extension lines can be entered into the middleware
automatically.
Better customer service
The integration of the phone system into the IT infra-
structure leads to improved customer service. Provi-
sioning via the TAPI interface gives many applications
direct access to call information and analysis as well as
linking to business-relevant information. This includes,
for example, resolution of a phone number on the basis
of contact data from a database. In addition, the tele-
phony services allow management of incoming and out-
going calls. Regardless of the application, telephony inte-
gration gives the user a decisive informational advantage
and leads to cost savings and a boost of productivity.
structure leads to improved customer service. Provi-
sioning via the TAPI interface gives many applications
direct access to call information and analysis as well as
linking to business-relevant information. This includes,
for example, resolution of a phone number on the basis
of contact data from a database. In addition, the tele-
phony services allow management of incoming and out-
going calls. Regardless of the application, telephony inte-
gration gives the user a decisive informational advantage
and leads to cost savings and a boost of productivity.
Connecting the telecommunications and the IT world
ECSTA Middleware
Connection to the Future.
Connection to the Future.
The better alternative to the system
manufacturers’ middleware.
manufacturers’ middleware.
• Siemens HiPath
• Telekom Octopus
• OpenScape Voice
• Aastra (Ericsson,
DeTeWe, NeXspan)
• Alcatel/Lucent
• Avaya (CS 1000, ACM)
• Mitel
• Cisco CME
• snom
• Telekom Octopus
• OpenScape Voice
• Aastra (Ericsson,
DeTeWe, NeXspan)
• Alcatel/Lucent
• Avaya (CS 1000, ACM)
• Mitel
• Cisco CME
• snom