Telecom Behnke 20-3117 User Manual
4
www.behnke-online.de
Telecom Behnke
–
inTroducTion
Behnke Group
milesTones
The Behnke Group is a family-run business with more than
35 years’ experience. The Behnke Group is a market leading
specialist inr telecommunication solutions for door entry in
the commercial and residential sectors as well as, emergency
service and lift emergency communication systems.
35 years’ experience. The Behnke Group is a market leading
specialist inr telecommunication solutions for door entry in
the commercial and residential sectors as well as, emergency
service and lift emergency communication systems.
The Behnke Group incorporates several companies under
one banner which specialise in the development, production
and sale of door intercoms, industrial and emergency
phones as well as lift emergency phones.
one banner which specialise in the development, production
and sale of door intercoms, industrial and emergency
phones as well as lift emergency phones.
Telefonbau Behnke GmbH is an experienced and trusted
manufacturer of Behnke components. Telefonbau Behnke
GmbH purchases the high-quality materials required to
manufacture our products (for example, metal) mainly from
regional partner companies. We believe that by producing as
much of our product as possible ourselves, we can guarantee
quality – which is why almost all Behnke products are made
in our own production facility by highly qualified staff and by
employing stringent quality control.
manufacturer of Behnke components. Telefonbau Behnke
GmbH purchases the high-quality materials required to
manufacture our products (for example, metal) mainly from
regional partner companies. We believe that by producing as
much of our product as possible ourselves, we can guarantee
quality – which is why almost all Behnke products are made
in our own production facility by highly qualified staff and by
employing stringent quality control.
The door intercoms, emergency phones and lift emergency
phones produced by Telefonbau Behnke GmbH are sold
throughout Europe by Telecom Behnke GmbH. The personal
and service-oriented support provided by the employees
of the Behnke Group guarantees fast and professional
solutions. Customer support is enhanced by a more personal
touch. Our “technically trained consultants visit electrical,
telecommunications, safety, security firms, engineering
consultancies, hospitals and universities, etc. throughout
Germany and beyond, in order to present our diverse product
range and match this to the customer’s specific needs.
Behnke products are sold and distributed Europe-wide
through the office of Télécom Behnke S.A.R.L. in Forbach/
France as well as through our sales partners in different
European countries.
phones produced by Telefonbau Behnke GmbH are sold
throughout Europe by Telecom Behnke GmbH. The personal
and service-oriented support provided by the employees
of the Behnke Group guarantees fast and professional
solutions. Customer support is enhanced by a more personal
touch. Our “technically trained consultants visit electrical,
telecommunications, safety, security firms, engineering
consultancies, hospitals and universities, etc. throughout
Germany and beyond, in order to present our diverse product
range and match this to the customer’s specific needs.
Behnke products are sold and distributed Europe-wide
through the office of Télécom Behnke S.A.R.L. in Forbach/
France as well as through our sales partners in different
European countries.
Notrufzentrale Behnke GmbH not only offers lift emergency
communication hardware but also services covering every
aspect of emergency call connection.It is a trusted partner
and consultant for the implementation of independent
lift monitoring, especially for small and medium-sized lift
installers. Depending on our customer’s requirements,
the emergency lines can be monitored up to 24h hours a
day,365 days per year by Notrufzentrale Behnke GmbH.
Notrufzentrale Behnke GmbH naturally also employs back
up emergency call panels which can be used in case the
main control panel fails. At present, Notrufzentrale Behnke
GmbH monitors and provides support for the emergency
communications equipment in around 10,000 lifts.
communication hardware but also services covering every
aspect of emergency call connection.It is a trusted partner
and consultant for the implementation of independent
lift monitoring, especially for small and medium-sized lift
installers. Depending on our customer’s requirements,
the emergency lines can be monitored up to 24h hours a
day,365 days per year by Notrufzentrale Behnke GmbH.
Notrufzentrale Behnke GmbH naturally also employs back
up emergency call panels which can be used in case the
main control panel fails. At present, Notrufzentrale Behnke
GmbH monitors and provides support for the emergency
communications equipment in around 10,000 lifts.
Behnke Service GmbH, with its international call centre, is a
separate marketing company and supports the Europe-wide
sale of Behnke products. This company acts as a conduit
between Behnke and its worldwide distribution partners.
separate marketing company and supports the Europe-wide
sale of Behnke products. This company acts as a conduit
between Behnke and its worldwide distribution partners.
i
1980: Rolf Behnke (master telecommunications engineer) founded Tele-
fonbau Behnke GmbH in Saarbrücken. The business began by focussing
on thesale and installation of phone systems in south-west Germany.
fonbau Behnke GmbH in Saarbrücken. The business began by focussing
on thesale and installation of phone systems in south-west Germany.
1988: The business expanded to include the nationwide sale of door
entry phones and specialist phones throughout Germany.
entry phones and specialist phones throughout Germany.
1997: Notrufzentrale Behnke GmbH was founded. This business special-
ised in emergency communication components and services for lifts.
ised in emergency communication components and services for lifts.
2001: Telecom Behnke GmbH was created as a sales & distribution com-
pany for the B-to-B sector Telefonbau Behnke GmbH:is grown to develop
and produce of door entry, emergency communications and lift emer-
gency phones. New company headquarters were constructed in a new
location, Kirkel bei Homburg (Saarland). The company was awarded the
“Grünen Hausnummer” (green house number) by the Saarland Ministry
of the Environment.
pany for the B-to-B sector Telefonbau Behnke GmbH:is grown to develop
and produce of door entry, emergency communications and lift emer-
gency phones. New company headquarters were constructed in a new
location, Kirkel bei Homburg (Saarland). The company was awarded the
“Grünen Hausnummer” (green house number) by the Saarland Ministry
of the Environment.
Since 2001: The Behnke brand is firmly established in Germany as a
market leader. market, Telecom Behnke GmbH has used its sales partner
concept to gradually position itself in other European countries.
market leader. market, Telecom Behnke GmbH has used its sales partner
concept to gradually position itself in other European countries.
2005: Creation of Behnke Service GmbH as the European marketing
company.
company.
2007: Creation of Télécom Behnke S.A.R.L. in Forbach (France).
2009: Start of the Premium partner concept: certification of trained
specialist firms.
specialist firms.
2011: Expansion of marketing activities.
2012: Relaunch of Notrufzentrale Behnke GmbH.
2013: Sven Behnke takes over management of the Behnke Group