BlackBerry Classic PRD-59715-028 User Manual

•  To reinstall multiple apps and games, at the bottom of the screen, tap 

 > 

. Tap the apps and games that 

you want to reinstall. Tap 

.

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what 
data can be transferred to your new device. For a list of the type of data that is transferred, visit 

.

Try any of the following:

• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in 

the BlackBerry Hub on the device.

• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a 

BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.

• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.

I can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your 

desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the 
media card and then try transferring the items again.

• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer, 

 and select the Windows or Mac option.

BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry 

ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With 

BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps 

when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.

User Guide

Setup and basics

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