HP Color LaserJet 4650 Printer Q3668A#401 Leaflet

Product codes
Q3668A#401
Page of 4
The power to transform
Constellation Energy partners with HP to manage 
its imaging and printing infrastructure
“We had an environment ripe for managed print — with old printers,
breaking printers, high printing costs and so it seemed like a logical first
step.” 
– Beth S. Perlman, Senior Vice President and CIO, Constellation Energy
HP customer case
study: HP’s
Managed Print
Services leads to big
savings, improved
efficiency, greater
productivity and
happy end users.
Industry: Energy
Objective: 
Reduce user-to-device ratio and provide visibility to
all imaging and printing costs.  
Approach:
HP’s Managed Print Services, with level pay
option. HP evaluated the current state, made
recommendations for updating and consolidating
devices, and then worked with Constellation
Energy to deploy the new devices, centralizing
print management and service. 
IT improvements: 
• Printer/copier/fax fleet of 3,000 devices
reduced to 1,000.
• Less IT staff time devoted to printer support
issues.  
Business benefits: 
• Approximately 18 percent annual savings.
• Maintenance burden reduced by consolidating
fewer devices and fewer models.
• Reduction in cost and number of supply items
that have to be inventoried.
• Repair time reduced.
• Employee productivity increased with enhanced
capabilities closer to the desktop, including
scanning and network fax capability.
• Flexibility to make individual device or fleet
changes in response to business needs.
Constellation Energy, an industry leader in the sale,
distribution, and generation of electricity, did not have
a centralized or strategic management system for its
imaging and printing. 
Business units were responsible for acquiring their own
printers and consumables. The result was a wide range
of models and manufacturers that created support
headaches for helpdesk staff and space problems for
the extensive inventory of spare parts and
consumables needed to keep the aging fleet up and
available. Copiers were no better. Contracts were
often rolled without consideration for cost, past
performance, or device suitability. Moreover, across
the organization user-to-device ratios were inconsistent. 
In short, Constellation Energy had an imaging and
printing environment that Senior Vice President and
CIO Beth Perlman suspected was costing the company
money and productivity. Her solution: outsourcing.
“When we did the business case, I even had trouble
identifying the extent of our problem because the costs
for toner, service, and support were so deeply buried
in other numbers,” explains Perlman.
Compelling business case in hand, Perlman selected
HP Imaging and Printing Services to execute the
proposed outsourcing strategy. “We really wanted to
partner with a company we believed in. Hewlett-
Packard is in the print business and so we felt it was a
good match,” says Perlman.