LaCie DT USB2.0 PCI CARD/4 + 1 PORTS/NEC CHIP (20 UNITS) 706349 User Manual

Product codes

706349

3. Troubleshooting

In the event that your LaCie USB 2.0 PCI Card is not working correctly, please
refer to the following checklist to find out where the problem is coming from.

If you need further assistance, please contact LaCie Technical Support (see 4.
Contacting Customer Service for details).

The Problem

Questions to Ask

Possible Solutions

There are green

question marks
beside the USB 2.0

device you have
connected to your

USB 2.0 card in the
Device Manager.

Are you using Windows
Me?

This is an operating
system feature of
Windows Me. Your
device will continue to
function properly.

Difficulties getting

the computer in and
out of standby mode.

Are you trying to wake
up the computer with a
device attached to your
card?

The card does not
support remote wakeup.
You should have your
mouse and keyboard
connected via a USB 1.1
port to use the standby
functions.

Are you using Windows
98 SE?

In Windows 98 SE, if
your system tries to
enter in-active standby
mode, the driver will
only allow your
computer to enter
standby mode.

After connecting a
hot-pluggable device
to the card, it is not

recognized.

Are you using Windows
2000 or XP?

If two or more USB 2.0
devices are disconnected
using the “unplug or
eject hardware” icon in
the System Tray

without physically
removing the device,
when one of the USB
2.0 devices is physically
removed, the other USB