Philips DVP2850 DVP2850/12 Data Sheet

14 EN

6 Troubleshooting

To keep the warranty valid, never try to repair 

the player yourself. 

If you have problems using this player, check the 

following points before you request service. If 

you still have a problem, register your player and 

get support at www.philips.com/support. 

If you contact Philips, you will be asked for the 

model and serial number of this player. The 

model number and serial number are on the 

back of this player. Write the numbers here: 

Model No. _____________________________

Serial No. _____________________________

No picture.

•  The TV video input channel is not correctly 

selected (see the TV's user manual). 

•  If you have changed a TV system setting, 

switch back to the default setting: 1) Press 

 to open the disc compartment. 2) Press 

SUBTITLE. 

No sound output from the TV.

•  Make sure that the audio cables are 

correctly connected between this player 

and  the TV. 

No sound during DivX video playback. 

•  The audio codes are not supported. 

No audio output from the loudspeakers of the 

connected external audio device (for example, 

stereo system, amplifier receiver).

•  Make sure that the audio cables or coaxial 

cable are correctly connected.

•  Switch the external audio device to 

correct audio input source.

Disc cannot be read. 

•  Make sure that this player supports the 

disc (see "Specifications" > "Playable 

media").

•  For a recorded disc, make sure that the 

disc is finalized. 

A USB storage device cannot be read. 

 • Make sure that the format of the USB 

storage device is compatible with this 

player (see "Specifications" > "USB").

 • Make sure that the file system on the USB 

storage device is supported by this player 

(see "Specifications" > "USB"). 

Files cannot be displayed or read. 

•  Make sure that the number of files or 

folders does not exceed the supported 

limit of this player (maximum 648 files or 

299 folders). 

•  Make sure that this player supports these 

files (see "Specifications" > "File format").

DivX video files cannot be played.

 • Make sure that the DivX video file is 

complete.

 • Make sure that the file extension is correct.

 • DRM-protected video files that are stored 

on a USB flash drive cannot be played 

through an analog video connection (for 

example, composite, component, and 

scart). Transfer the video content onto a 

supported disc to play these files. 

  

DivX subtitles do not display correctly.

 • Make sure that the subtitle file has the 

same name as the DivX video file.

 • Make sure that the subtitle file has an 

extension name supported by this player 

(.srt, .sub, .txt, .ssa, or .smi).

 • Select the character set that supports the 

subtitle (see "Use your DVD player" > 

"DivX videos").

  

DVP2850_12_UM_V1.0.indb   14

2012/12/6   15:32:11