TROY Group Print Server PocketBasic User Manual

 

Document #40182-120  Rev. A 

12 

This section describes procedures for troubleshooting problems you may 
encounter with the TROY print server, and is divided into the following 
sections: 

 

  Installation Problems 
  Intermittent Problems   
  Protocol-Specific Troubleshooting 

 

If you have followed the steps in this section and you believe that you 
have a defective print server, then please refer to the information on 
returning defective products on page 22 of this User’s Guide. 

 

If you cannot print to the TROY print server after you install it, check the 
following: 

 

  Make sure that the printer is powered on and is on-line, and that all 

cables are securely plugged in. 

 

If the printer starts up OK but you cannot print, the problem could be one 
of the following: 

 

  There is a problem with the interface between the print server and 

the printer. 

  There is a problem with the network connection or cabling. 
  There is a queue setup problem, a print server setup problem, or 

other protocol-related problem. 

 

1.  First make sure that the print server is securely plugged in to the 

printer. 

2.  Wait about two minutes after the printer is powered ON, and then 

run a print server self-test by pushing the button on the back of the 
print server for less than five seconds.