TROY Group Print Server PocketBasic User Manual

 

Document #40182-120  Rev. A 

22 

If you need to return a TROY product for any reason (failures, incorrect 
shipments, etc.), follow the steps below: 

 

1.  Contact the TROY Technical Support group at (304) 232-0899 to 

request a Return Goods Authorization (RGA) number (for North and 
South American customers), or call +49-7032-9454-21 (for 
European customers) and request a Return Material Authorization 
(RMA) number. 

2.  Be prepared with the serial number of the unit you are returning.  

You will be asked for the serial number to verify warranty coverage. 

 
Please record these serial numbers in the space provided below for future 
reference. 

 

 

Print Server Model #: ________________________________ 

 

Print Server S/N: ____________________________________ 

 
Make sure that you write the RMA or RGA number on the outside of the 
shipping container you use to return the product.  Please ship the 
defective product(s) to the appropriate address below: 
 
North and South America:   Europe: 

 

TROY Group, Inc. 

 

 

TROY GmbH 

RGA# 

_________ 

  RMA# 

_________ 

3 

Bryan 

Drive 

   Schwarzwaldstr. 

99 

Wheeling, WV  26003   

 

D-71083 Herrenberg, 
Germany