Samsung BD-E5400/ZA Product Manual
17
PROBLEM
SOLUTION
Forgot password
• Press the @ button (on front panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory settings.
Don’t use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD data is
deleted.
If you experience other
problems.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
The picture is noisy or
distorted
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output.
• Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input
resolutions.
Abnormal HDMI output
screen.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared
through AllShare, but I cannot
see the files.
• AllShares shows only files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories are not displayed.
Video is played intermittently. • Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
AllShare connection between
Player and PC is unstable.
• The IP address under the same subnetwork should be unique. If they are not,
IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
PROBLEM
SOLUTION
BD-LIVE
I cannot connect to the BD-
LIVE server.
• Check whether the network connection is working or not by using the
Network Status menu.
• Check whether the USB memory device is connected to the player.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management.
• Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
• If all above fails, contact the contents provider or update the player to the
latest firmware.
When using the BD-LIVE
service, an error occurs.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management.
✎
NOTE
` When the factory default settings are restored, all stored user BD data is deleted.
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the
1. An engineer is called out to your home at your request and there is no defect in the
product.
2. You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www.
samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before
seeking to repair your player.