Brother HS-5300 Owner's Manual

 CHAPTER 7 TROUBLESHOOTING

7–9

English: HS3 User’s Guide, Chapter 7

I cannot print from my
application software.

 Check if the DOS application software interface

settings match that of your printer: for example, if
you are using a parallel printer cable, you would
most likely set your DOS software printer port to
LPT1.

 Check if the printer has any printer alarms active.

The printer prints, but it prints
incorrect information.
Sometimes it prints a couple of
characters and then ejects the
page, etc.

This is an indication that your application printer
emulation setting and the printer’s emulation do not
match. Check in your application software which
printer you have selected to make sure the printer is
set up correctly. Select the HP DeskJet 1600C or
Monochrome LaserJet driver.

The printer prints in
Monochrome

When you set the printer selection to HP LaserJet
xxx, it supports only monochrome printing.  To get
color printing,  select the HP DeskJet 1600 series.

The printer does not print when
I press the Print Screen Key.
(

 LED On)

Turn the printer offline with the  

 button and

press the 

 button. Data has been sent to the

printer but the printer did not receive a Page Eject
command; print screens do not send this command.

The printer prints the first part
of my document but does not
print the last page.
(

 LED On)

This was a common problem with database software
and spreadsheet software when not correctly set up.
The data has been sent to the printer but the printer
did not receive the Page Eject command. Turn the
printer offline with the 

 button and press the

 button to eject the page. Then check with

your software supplier on how to add a Page Eject (or
Form Feed) command to the end of your print job.

How can I change the User
settings or default settings of
the printer?

Use the remote printer console (RPC) program.  Refer
to Quick Setup Guide.