Bionaire BCH9212 Leaflet

Page of 2
WA R R A N T Y   I N F O R M AT I O N
© 2010 Sunbeam Products, Inc. doing business as Jarden Consumer Solutions. All Rights Reserved.
Distributed by Sunbeam Products, Inc. doing business as Jarden Consumer Solutions, Boca Raton, Florida 33431.
YEAR LIMITED WARRANTY
Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam Corporation (Canada) 
Limited doing business as Jarden Consumer Solutions (collectively “JCS”) warrants that for a period of one year from 
the date of purchase, this product will be free from defects in material and workmanship. JCS, at its option, will repair 
or replace this product or any component of the product found to be defective during the warranty period.  
Replacement will be made with a new or remanufactured product or component.  If the product is no longer available, 
replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT 
attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable.  
Keep the original sales receipt.  Proof of purchase is required to obtain warranty performance. JCS dealers, service 
centers, or retail stores selling JCS products do not have the right to alter, modify or any way change the terms and 
conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or 
misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, 
repair or alteration by anyone other than JCS or an authorized JCS service center. Further, the warranty does not 
cover: Acts of God, such as fire, flood, hurricanes and tornadoes.
What are the limits on JCS’s Liability? 
JCS shall not be liable for any incidental or consequential damages caused by the breach of any express, implied or 
statutory warranty or condition. 
Except to the extent prohibited by applicable law, any implied warranty or condition of merchantability or fitness for 
a particular purpose is limited in duration to the duration of the above warranty.  
JCS disclaims all other warranties, conditions or representations, express, implied, statutory or otherwise. 
JCS shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use 
the product including incidental, special, consequential or similar damages or loss of profits, or for any breach of 
contract, fundamental or otherwise, or for any claim brought against purchaser by any other party. 
Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages 
or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you.  
This warranty gives you specific legal rights, and you may also have other rights that vary from province to province, 
state to state or jurisdiction to jurisdiction.
How to Obtain Warranty Service
In the U.S.A.
If you have any question regarding this warranty or would like to obtain warranty service, please call 
1-800-253-2764 and a convenient service center address will be provided to you.
In Canada
If you have any question regarding this warranty or would like to obtain warranty service, please call 
1-800-253-2764 and a convenient service center address will be provided to you.
In the U.S.A., this warranty is offered by Sunbeam Products, Inc. doing business as Jarden Consumer Solutions located 
in Boca Raton, Florida 33431. In Canada, this warranty is offered by Sunbeam Corporation (Canada) Limited doing 
business as Jarden Consumer Solutions, located at 20 B Hereford Street, Brampton, Ontario L6Y 0M1. If you have any 
other problem or claim in connection with this product, please write our Consumer Service Department. PLEASE DO 
NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES OR TO THE PLACE OF PURCHASE. 
T R O U B L E S H O O T I N G
T R O U B L E S H O O T I N G
If you have any questions regarding your product or would like to learn more about other Bionaire
®
 products, please 
contact our Consumer Service Department at 1-800-253-2764 or visit our website at www.bionaire.com.
Troubleshooting for your Heater
Trouble
Probable Cause
Solution
• Heater 
Does 
Not Turn On. 
☛ 
 Timer Activated. 
☛  
Tip-over switch engaged. 
☛  
Manual user reset is activated. 
☛  
Not plugged in properly.
☛  
Electrical outlet does not hold plug in 
securely.
☛  
Thermostat set too low.
☛  
Obstruction causing the heater not to 
operate.
☛  
Circuit breaker trips. 
  Press the Power Button to Turn on the Heater. 
✔  
Set heater upright on a level surface. 
✔  
Follow reset instructions listed in this manual. 
✔  
Ensure plug is properly inserted. Make sure electrical 
outlet and circuit breaker are working.
✔  
Have outlet replaced by a licensed electrician. 
  Turn the Dial Wheel right to the highest temperature 
setting. 
✔  
Unplug the heater and remove all obstructions. 
Position your heater 36 inches (0.9m) away from all 
objects.
✔  
Make sure no other high wattage appliances are 
operating on the same circuit and reset breaker if 
needed. 
•  Power Light 
is Flashing 
or in some 
cases, 
Heater Turns 
On at Max 
Heat setting 
but then 
Shuts Off in 
2 seconds 
with Power 
Light 
Flashing.
☛  
Auto Safety Shut-off system is 
activated when there is potential 
overheat. 
☛  
Tip-over switch engaged.
✔  
Follow Auto Safety Shut-off instructions to reset the 
heater and allow sufficient time for the heater to cool 
down before plugging in again. 
✔  
Set heater upright on a level surface.
Troubleshooting for your Heater
Trouble
Probable Cause
Solution
•  Not Enough 
Heat. 
☛  
Heater is in Low Heat setting. 
☛  
Thermostat set too low. 
✔  
Change setting to Max Heat. 
✔  
Turn the Dial Wheel right to the highest temperature 
setting. 
•  Heater 
cycles ON 
and OFF 
frequently. 
☛  
The thermostat automatically turns 
the heater on and off to maintain 
selected comfort level. 
☛  
Every 10-15 minute the heater turns 
on and runs for a minute. 
✔  
To make this occur less frequently turn the Dial 
Wheel right to the highest setting. 
✔  
This is normal operation to ensure the heater is 
maintaining the room temp accurately. 
•  Remote 
Does not 
work. 
☛  
Battery low. 
☛  
Distance too far. 
☛  
Control Panel Display dirty. 
✔  
Change battery (Disc type, 3 volt, CR2025). 
✔  
Remote works up to 20 feet (6m). 
✔  
Be sure to point remote at control panel on heater 
and there are no obstructions. 
✔  
Make sure display panel is clean. 
•  Heater is 
Blowing 
Cold Air. 
☛  
When the heater is in Thermostat 
Mode and reaches the set 
temperature it will automatically 
perform a 15 second cool down 
(blowing cold air) to ensure 
thermostat accuracy. 
☛  
Unit is in the Fan Only setting. 
☛  
Power Button may have been pressed 
to turn off the heater. 
✔  
Raise the temperature higher or change setting to 
Eco-Smart
TM
 or Max heat. 
✔  
Press the Max Heat or Eco-Smart
TM
 Buttons. 
✔  
Press the Power Button to turn on the heater. 
•  Fan Speed 
Doesn't 
Change. 
☛  
Max Heat and Eco-Smart
TM
 settings 
control the heat output of the heater 
and not the fan speed. Fan runs at 
the same speed on all settings.
✔  
Run heater in Max Heat for maximum heat output. 
•  Unexpected 
Noise. 
☛  
You may hear a popping or crackling 
sound as the heater heats up. This is 
normal and safe operation. Once the 
heater heats up, the crackling sound 
will go away.
✔  
If the noise persists call Bionaire at 
1-800-253-2764. 
•  Unexpected 
Smell. 
☛ 
There may be an odor or vapor 
coming from the heater the first time 
you use it or after prolonged or 
seasonal storage.
✔  
This is normal and is the result of dust or other debris 
accumulating on the heating element. Make sure the 
heater is in a well ventilated area and continue 
running until the odor or vapor goes away.
pure indoor living
Instruction Leaflet
Questions? Comments? Call 1-800-253-2764 in North America.
Read instructions before operating. Retain for future reference.
141832/9100020011148                                    BCH9212U10EM1                                           Printed In China
GCDS-BIO17060-JC
MODEL: BCH9212
HEATER
WITH ADVANCED 
DIGITAL THERMOSTAT 
TROUBLE SHOOTING
General Information:
Environmental Factors - There are a number of factors that will affect your desired comfort level. These factors can include 
insulation, open or drafty doors and windows, and outside temperature. Please check and take action if any of these potential 
problems are affecting your heaters ability to adequately warm your room.
Supplemental Heat - Portable electric heaters are intended for supplemental heating of rooms to heat the room your in and 
turn down the central heat thermostat. They are not intended to replace central heating systems.
Do NOT attempt to repair or adjust any electrical or mechanical functions on this heater. Doing so will void 
warranty. The inside of the heater contains no user serviceable parts. All servicing should be performed by 
qualified personnel only.
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