ioSafe 910-10841-00 User Manual

18 

 

 

 

As applicable during the Data Recovery Service period and upon 
validated registration of an ioSafe (the Company) product on the 
Company's website (www.iosafe.com), the Company or its contracted 
partner will assist the original purchaser for one "data recovery event". 
The Company will attempt to restore the lost data by employing one of 
the following ways:  

 

The Company or its contracted partner will provide phone or 
email based support to assist in recovering the data, or  

 

The Company will pay for the disaster exposed product to be 
shipped back to the Company's headquarters for data 
recovery. If data recovery is successful, a replacement 
product will be loaded with the original data and shipped back 
to the original user, or  

 

At the discretion of the Company, if the data recovery by the 
Company is not successful, the Company will pay up to 
$1,000 USD to a third-party data recovery service of the 
Company's choice to extract the data. Any data extracted will 
be loaded on a replacement product and shipped back to the 
original user. The Company has the right to use a factory 
refurbished product as the replacement product.