Western Digital 12TB Sentinel DX4000 Small Office Storage Server WDBLGT0120KBK User Manual

TROUBLESHOOTING

WD SENTINEL DX4000
ADMINISTRATOR’S GUIDE

Troubleshooting

For any issue, first ensure that you are using the latest firmware for the
WD Sentinel server. See “Updating Software” on page 24 for instructions.

First Steps Checklist



Is the power supply plugged in to the wall outlet and the drive?



Are all cables correctly connected and secured?



Is the power on? If not, see “LEDs” on page 12.

Specific Problems and Corrective Actions

The following section contains specific problems that may arise during the use of the WD
Sentinel server and provides possible solutions.

LEDs do not light up

1. Make sure the power cord is connected correctly.

2. Make sure that the wall outlet has power. Test it by plugging in another device.

3. Confirm the network cable is properly connected to the WD Sentinel server and the

network switch or router.

4. Make sure the network switch or router has power.

5. Use a different network cable and port on the network switch or router. Temporarily

swapping the WD Sentinel’s cable port with a working network device may identify any
failing cables and ports.

Connecting to Shared Folders on a WD Sentinel server from a
Windows PC on which Launchpad is not installed

1. Right-click (My) Computer and select Map Network Drive.

2. From the Drive drop-down list, choose the letter that you want the WD Sentinel server

to have in (My) Computer