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Brother HL-1870N User Manual

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CHAPTER 6 TROUBLESHOOTING 
 
 
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First, make sure that you are using paper that meets our recommended paper 
specifications.  
 
 
Problem 
Recommendation 
The printer does not load 
paper. 
• 
If there is paper in the paper cassette, make sure it is straight. If 
the paper is curled, you should straighten it before printing. 
Sometimes it is helpful to remove the paper, turn the stack over 
and place it back in the paper cassette. 
• 
Reduce the amount of paper in the paper cassette, and then try 
again. 
• 
Make sure that the MANUAL FEED = ON (STOP) is not selected 
on the control panel. 
The printer does not load 
paper from the Multi-purpose 
Tray. 
• 
Fan the paper, and then put the paper back in firmly. 
• 
Make sure that the MANUAL FEED 
=
 ON (STOP) is not selected 
on the control panel. 
The printer does not load 
envelopes. 
• 
The printer can load envelopes from the Multi-purpose Tray.  Your 
application software must be set up correctly to print on the 
envelope size you are using.  This is usually done in the page 
setup or document setup menu of your software. Please see your 
software application manual. 
There is a paper jam. 
• 
The printer does not print to 
the Face Down Output Tray. 
• 
Close the Face Up Output Tray. 
The printed pages are curled, 
so the Face Down Output Tray 
cannot hold the prescribed 
number of pages. 
• 
Turn the paper in the Paper Cassette over. 
• 
Change the printer driver setting in Media Type to Transparencies 
from the current setting. 
The printer does not print on 
the paper you have chosen.  
 
• 
Make sure that the cable is connected to the printer 
• 
Make sure that you have chosen the appropriate printer driver.