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Brother HL-1870N User Manual

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CHAPTER 6 TROUBLESHOOTING 
 
 
6-29 
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Problem 
Recommendation 
The printer prints unexpectedly 
or it prints garbage. 
• 
Make sure the printer cable is not too long.  We recommend you 
use a parallel cable that is less than 2 metres (6 1/2 feet) long. 
• 
Check if the printer cable is damaged or broken.  
• 
If you are using an interface-switching device, remove it, and 
then connect your computer directly to your printer and try again. 
• 
Check that you have chosen the appropriate printer driver as ‘Set 
as Default’. 
• 
Check that the printer is not connected to the same port that is 
also connected to a storage device or scanner. Remove all other 
devices and connect the port to the printer only. 
• 
Turn off the status monitor in the Device / Options page on the 
Advanced tab in the printer driver.  
The DL size of envelopes that 
have been creased after they 
were printed. 
• 
Put in new DL size envelopes sideways, and print again. 
The printer cannot print full 
pages of a document.  An error 
message “PRINT OVERRUN” 
occurs. 
• 
Press the 
Go
 button to print the data that is left in the printer. 
• 
If this does not clear the error, reduce the complexity of your 
document or reduce the print resolution. 
• 
Change the following settings in the supplied Windows
®
 driver, 
and then try again.  The best combination of settings below will 
vary depending on your document. 
• 
 Graphics 
mode 
• 
 TrueType 
mode 
• 
 
Use Printer TrueType Fonts
 
 
The printer cannot print full 
pages of a document. A 
"MEMORY FULL" error 
message occurs. 
 
• 
Press the 
Go
 button to print the data that is left in the printer. 
• 
Reduce the print resolution or reduce the complexity of your 
document. 
• 
Expand the printer memory by adding a commercially available 
DIMM.