IBM Disk drive RDX 500 GB 362550X User Manual

IBM

Product codes

362550X

follow

the

problem

determination

and

resolution

procedures

that

IBM

specifies.

Following

problem

determination,

if

IBM

determines

on-site

service

is

required,

a

service

technician

will

be

scheduled

for

service

at

your

location.

You

are

responsible

for

downloading

or

obtaining

from

IBM,

and

installing

designated

Machine

Code

(microcode,

basic

input/output

system

code

(called

“BIOS”),

utility

programs,

device

drivers,

and

diagnostics

delivered

with

an

IBM

Machine)

and

other

software

updates

in

a

timely

manner

from

an

IBM

Internet

website

or

from

other

electronic

media,

and

following

the

instructions

that

IBM

provides.

You

may

request

IBM

to

install

Machine

Code

changes,

however,

you

may

be

charged

for

that

service.

Some

parts

of

IBM

Machines

are

designated

as

Customer

Replaceable

Units

(“CRUs”).

If

your

problem

can

be

resolved

with

a

CRU

(e.g.,

keyboard,

memory,

hard

disk

drive),

IBM

will

ship

the

CRU

to

you

for

you

to

install.

If

the

Machine

does

not

function

as

warranted

during

the

warranty

period

and

your

problem

cannot

be

resolved

over

the

telephone

or

electronically,

through

your

application

of

Machine

Code

or

software

updates,

or

with

a

CRU,

IBM

or

its

subcontractor

or

a

reseller

that

has

been

approved

by

IBM

to

provide

warranty

service,

will

either,

at

its

discretion,

1)

repair

it

to

make

it

function

as

warranted,

or

2)

replace

it

with

one

that

is

at

least

functionally

equivalent.

If

IBM

or

its

subcontractor

or

the

reseller

is

unable

to

do

either,

you

may

return

the

Machine

to

your

place

of

purchase

and

your

money

will

be

refunded.

IBM

or

its

subcontractor

or

the

reseller

will

also

manage

and

install

selected

engineering

changes

that

apply

to

the

Machine.

Exchange

of

a

Machine

or

Part

When

the

warranty

service

involves

the

exchange

of

a

Machine

or

part,

the

item

IBM

or

its

subcontractor

or

the

reseller

replaces

becomes

IBM’s

property

and

the

replacement

becomes

yours.

You

represent

that

all

removed

items

are

genuine

and

unaltered.

The

replacement

may

not

be

new,

but

will

be

in

good

working

order

and

at

least

functionally

equivalent

to

the

item

replaced.

The

replacement

assumes

the

warranty

service

status

of

the

replaced

item.

Your

Additional

Responsibilities

You

agree:

1.

before

IBM

or

its

subcontractor

or

the

reseller

exchanges

a

Machine

or

part,

to

remove

all

features,

parts,

options,

alterations,

and

attachments

not

under

warranty

service

and

ensure

that

the

Machine

is

free

of

any

legal

obligations

or

restrictions

that

prevent

its

exchange;

2.

to

obtain

authorization

from

the

owner

to

have

IBM

or

its

subcontractor

or

the

reseller

service

a

Machine

that

you

do

not

own;

3.

where

applicable,

before

service

is

provided:

a.

follow

the

service

request

procedures

that

IBM

or

its

subcontractor

or

its

reseller

provides;

b.

backup

and

secure

all

programs,

data,

and

funds

contained

in

the

Machine;

and

c.

inform

IBM

or

its

subcontractor

or

the

reseller

of

changes

in

the

Machine’s

location;

4.

to

provide

IBM

or

its

subcontractor

or

the

reseller

with

sufficient

and

safe

access

to

your

facilities

to

permit

IBM

to

fulfill

its

obligations;

Appendix

C.

Warranty

21