IBM Disk drive RDX 500 GB 362550X User Manual
Product codes
362550X
your
location
on
the
next
business
day.
Service
will
be
provided
from
8:00
a.m.
to
5:00
p.m.
in
your
local
time
zone,
Monday
through
Friday,
excluding
holidays.
2.
Same
Business
Day
(SBD),
9X5
After
we
receive
your
call,
following
problem
determination,
if
IBM
determines
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
at
your
location
within
four
hours.
Service
will
be
provided
from
8:00
a.m.
to
5:00
p.m.
in
your
local
time
zone,
Monday
through
Friday,
excluding
local
IBM
holidays.
If
after
1:00
p.m.
it
is
determined
that
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
the
morning
of
the
following
business
day.
3.
Same
Day
(SD),
24X7
After
we
receive
your
call,
following
problem
determination,
if
IBM
determines
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
at
your
location
within
four
hours.
This
type
of
service
will
be
provided
24
hours
a
day,
every
day,
including
holidays.
IBM
Contact
Information
For
IBM
in
Canada
or
the
United
States,
call
1-800-IBM-SERV
(or
1-800-426-7378).
For
IBM
in
the
European
Union
(EU),
Asia
Pacific,
and
Latin
America
countries,
contact
IBM
in
that
country
or
visit
the
following
IBM
Internet
website:
Appendix
C.
Warranty
35