Bosch Appliances Home Security System PC9000 Leaflet

Integration Software PC9000

Technogram

August 23, 2001

Affects:

PC9000

Subject:

Adding a new record but not saving it causes deletion of

passcodes and authority levels for all users at the panel

Situation

It has come to the attention of Bosch Security Systems that doing a manual download to all panels after adding a user and
not saving the changes will result in all the users at the panel level no longer having passcodes (blank) and the authority
levels reset to 0.

Cause

This scenario is caused by adding a new record in Personnel Manager, but not saving it before exiting to another module.
When switching to another module from Personnel Manager, there is a prompt to save changes.  If NO is selected, a
record is created in the PC9000 database with a User ID of 0. Later, when the ‘Download Personnel Record to All Panels
(or to Panel Group)’ option is selected, the data structure at the panel becomes corrupted, therefore, removing all
passcodes and changing the authority levels to 0 for all users at the panel.  The database in PC9000 is still correct and
shows all the information.

Solution

To resolve issue, follow the procedures below:

1.

Open the PC9000 application.

2.

Switch to the Personnel Manager module.

3.

Delete the record with the User ID of 0. This is usually Record 1 in the database.  (There may be more than
one record with ID 0).

4.

Download to the panel(s).

5.

Create a User Profile that DOES NOT have the AUTO ALARM option checked and use this login when
adding users to the database.  (The alarms that occur will still be visible from Personnel Manager, but will
not automatically switch to the Alarm Manger).