Sony KV-27FA210 User Manual

Other Information

Troubleshooting

If you have a problem with your TV, try the suggestions below. If the problem persists, see
“Contacting Sony” at the end of this section.

General

Problem

Possible Remedies

I want to reset the TV
to the factory
settings

❏

Turn on the TV. While holding down the RESET button on the
remote control, press POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
RESET button.

I cannot access other
menus when I am in
the Basic menu

❏

If you use the

to close the Basic menu, only the Basic

menu appears when you press

again. To access the other

menus, select the advanced menu option (page 39).

The TV is dirty

❏

Clean the TV with a soft dry cloth. Never use strong solvents
such as thinner or benzine, which might damage the finish of
the cabinet.

I lost the parental
control password

❏

In the password screen, enter the following master password:
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently
blocked channels.

There is a black box
on the screen

❏

You have selected a text option in the Setup menu (page 38) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.

There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing

❏

Press the POWER button on your remote control or on the TV
front panel.

(continued)