Yamaha Add-On Effects four language Installation Guide
Add-On Effects Installation Guide
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• Cannot delete access key from console. It is not the
PRODUCT ID used for getting access key. Check
PRODUCT ID and retry de-authorization.
PRODUCT ID and retry de-authorization.
→ Make sure that the same PRODUCT ID was used to
obtain the access key, then try to de-authorize again.
Errors in connection to the authentication
server
server
• Unable to connect to the authentication server.
→ Make sure that the computer is connected to the Internet.
→ Make sure that the computer is connected to the Internet.
The authentication server may be very busy now. Try to
connect to the server later.
connect to the server later.
• Access key cannot be issued because the PRODUCT ID
is wrong.
• Access key cannot be issued because registration code
is wrong.
→ Make sure that the PRODUCT ID or the registration
code is correct, then try to install the software again.
• New access key cannot be issued because this
PRODUCT ID has already issued access key.
→ The license for this PRODUCT ID has already been used
on a different console. If you wish to install the software
in another console, you must de-authorize the software
license on the current console.
in another console, you must de-authorize the software
license on the current console.
• Unable to de-authorize because unregistration code
is not in agreement with the information when access
key was issued.
key was issued.
• Cannot de-authorize as unregistration code is
wrong.
→ Make sure that the unregistration code is correct, then try
to de-authorize the software again.
• De-authorization is not required as access key has
not been issued for this PRODUCT ID.
→ Check the PRODUCT ID that was used to install the
software, then try to de-authorize the software again.
Error Messages on the Console
The following message is displayed if the console’s system
software has not been installed completely (except for the
PM5D).
software has not been installed completely (except for the
PM5D).
• “Protocol Error”
• “Vendor Error”
→ This message appears when the installer is checking the
→ This message appears when the installer is checking the
Flash Update version. This is not a malfunction.
• “Please grant authority”
→ The access key for the system software has not been
→ The access key for the system software has not been
written. Completing the installation of the system
software will enable you to install the Add-On Effects
package.
software will enable you to install the Add-On Effects
package.
Q: The computer does not communicate with
the console.
A: The installer does not function with any driver other
than the Yamaha USB-MIDI Driver. You must first
install the Yamaha USB-MIDI Driver. Then, when the
console screen indicates FLASH UPDATE, use a USB
cable to connect the console to your computer.
install the Yamaha USB-MIDI Driver. Then, when the
console screen indicates FLASH UPDATE, use a USB
cable to connect the console to your computer.
A: Mac OS 9 users must install and set up OMS. Also, make
sure that you have specified the correct ports.
A: If there is no problem with the settings described above,
turn off and on the power to the console.
Q: The computer cannot access the
authentication server.
A: Make sure that the computer is connected to the
Internet.
A: URL Access that comes with Mac OS 9.0 may not work
in some cases. Update URL Access by downloading it
from the Apple Computer website.
from the Apple Computer website.
A: Windows users must select in Internet Explorer [Tools
→ Internet Options... → Advanced], then select one or
more of “Use SSL 2.0,” “Use SSL 3.0,” and “Use TSL
1.0.” (One or more have already been selected as the
default setting.)
more of “Use SSL 2.0,” “Use SSL 3.0,” and “Use TSL
1.0.” (One or more have already been selected as the
default setting.)
Q: The access key, registration code,
unregistration code, or PRODUCT ID is
incorrect.
incorrect.
A: The code is different for each console and each software
package. Make sure that you are entering the correct
code for the correct console and correct package.
code for the correct console and correct package.
Q: You lost the access key.
A: You can obtain the access key again. Check the
PRODUCT ID printed on the label on the CD-ROM
case, then try to install the software again.
case, then try to install the software again.
Q: You wish to install the software in a
different console.
A: You can de-authorize the license of the installed Add-On
Effects, then install it on another console.
Q: You are unable to acquire an access key
from the authentication server even after
checking your system and following the
steps described in the Error Message list
and Troubleshooting section.
checking your system and following the
steps described in the Error Message list
and Troubleshooting section.
A: Contact Yamaha at the following e-mail address. Please
send the e-mail in English.
dm0v2_upgrade@emi.yamaha.co.jp
dm0v2_upgrade@emi.yamaha.co.jp
Troubleshooting