Vauxhall Combo Owner's Manual

In our experience the most common cause 

of all complaints is the result of 

misunderstanding or lack of 

communication between the customer and 

the Vauxhall Authorised Repairer.
We sincerely hope you will never have 

cause to complain about your vehicle. 

However, if things do go wrong, the best 

course of action for you to take is to 

contact your Vauxhall Authorised 

Repairer’s Service Reception Staff and 

explain the difficulty you are having. We 

are confident they will do their utmost to 

resolve the problem to your complete 

satisfaction.
Sometimes, however, despite the best of 

intentions of all concerned, 

misunderstandings can occur. If your 

problem has not been resolved to your 

satisfaction, please make an appointment 

to discuss the matter with the Manager of 

the department concerned. 

The majority of areas of concern can be 

quickly resolved in this way.
Should you wish to pursue the matter 

further, the Principal of the Vauxhall 

Authorised Repairer should be made 

aware of your concern. It is advisable in 

cases such as this to write to him to confirm 

your problem and the solutions that have 

been offered.
You can be assured the Authorised 

Repairer’s Principal will only be too anxious 

to fully investigate your problems and 

correct any errors made. After all, they 

have a large investment in their business 

and are proud of their reputation and 

professionalism and fully realises that 

satisfied customers are their key to success.
In the unlikely event that you are still not 

happy with the answer your Vauxhall 

Authorised Repairer has given, or the 

action proposed to correct the problem, 

you may contact the Customer Care 

Department

1)

 where a team of Customer 

Care Consultants will spare no effort to 

ensure your complete satisfaction.
Vauxhall Motors Ltd.

Customer Care,

Griffin House,

Osborne Road, 

LUTON, 

Beds., LU1 3YT

Telephone: 01582 427200
They will review all the facts involved. Then 

if it is felt some further action can be taken, 

the Vauxhall Authorised Repairer will be 

advised accordingly. In any case, your 

contact will be acknowledged confirming 

Vauxhall Motors’ position in the matter.
If you are not satisfied with the outcome, 

you can if you wish, seek advice from an 

independent third party such as: 
Automobile Association (A.A.)

Fanum House, 

BASINGSTOKE,

Hants., RG21 2EA
Royal Automobile Club (R.A.C.),

R.A.C. Motoring Services Ltd.,

89-91 Pall Mall,

LONDON, SW1Y S45
The Customer Relations Department,

Traders Ltd. (S.M.M.T.),

Forbes House, Halkin Street, 

LONDON, SW1X 7DS
Customer Complaints Service,

Scottish Motor Trade Association, 

(S.M.T.A.),

3 Palmerston Place,

EDINBURGH, EH12 5AQ
The National Conciliation Service,

9 North Street, 

RUGBY, CV21 2AB

The Service Departments of Adam Opel AG 

and General Motors branches everywhere 

will provide information and assistance:

1)

Calls may be monitored and recorded for 

training purposes.