Xantrex GT Series User Manual

Warranty and Return

WA–4

153553

For use by qualified technicians only

If you are returning a product from outside of the USA or Canada In addition to the above, you 

MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and 

deposits. 
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return 

material authorization (RMA) number is not required. However, you must contact the ASC prior to 

returning the product or presenting the unit to verify any return procedures that may apply to that 

particular facility and that the ASC repairs this particular Xantrex product.

If the warranty period for your product has expired, if the unit was damaged by misuse or incorrect 

installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is 

available, your unit may be serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex Customer Service for a Return 

Material Authorization (RMA) number and follow the other steps outlined in "Return Procedure" on 

page WA-3. 
Payment options such as credit card or money order will be explained by the Customer Service 

Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units 

with excessive damage, an additional fee will be charged. If applicable, you will be contacted by 

Customer Service once your unit has been received.

Ethernet.book  Page 4  Thursday, May 29, 2008  4:20 PM