Sterling Webcam SVL-A User Manual

SVL-A, SVL-B, SVL-C, & SVL-D Self-Contained Material Loaders - Venturi Style  3 of 49 

You should inspect your equipment for possible shipping damage. Thoroughly check 
the equipment for any damage that might have occurred in transit, such as broken or 
loose wiring and components, loose hardware and mounting screws, etc. 

According to the contract terms and conditions of the Carrier, the responsibility of the 
Shipper ends at the time and place of shipment. 

Notify the transportation company’s local agent if you discover damage 

Hold the damaged goods and packing material for the examining agent’s inspection.  
Do not return any goods before the transportation company’s inspection and 
authorization. 

File a claim with the transportation company.  Substantiate the claim by referring to 
the agent’s report.  A certified copy of our invoice is available upon request.  The 
original Bill of Lading is attached to our original invoice.  If the shipment was prepaid, 
write us for a receipted transportation bill. 

Advise customer service regarding your wish for assistance and to obtain an RMA 
(return material authorization) number. 

Check the packing list as back-ordered items are noted on the packing list.  In 
addition to the equipment itself, you should have: 

.. Bill of lading 

.. Packing list 

.. Operating and Installation packet 

  Electrical schematic and panel layout drawings 

.. Component instruction manuals (if applicable) 

Re-inspect the container and packing material to see if you missed any smaller items 
during unpacking. 

If the shipment is not what you ordered, contact the parts and service department 
immediately at (262) 641-8610 Have the order number and item number available. 
Hold the items until you receive shipping instructions. 

Do not return any damaged or incorrect items until you receive shipping instructions 
from the shipping department.