Roksan Audio Kandy MkIII User Manual

CLASSIFICATION: General Use 

 

Version 2.00 

 

Page 10 of 11 

ENGLISH 

If you suspect your ROKSAN Kandy CD Player is not operating properly, first check all the connections carefully. 
Pay particular attention to input and output connections. Phono plugs should be fully inserted- a frequent cause 
of problems is that Phono plug surrounds do not make proper contact. Below are some commonly encountered 
problems with suggestions for possible cure. The list is not exhaustive: If you have any unresolved problems, 
please consult your appointed ROKSAN dealer or distributor. 
 

The disc tray will not close 
when a disc is inserted 
 

Disc not placed properly in tray 
Disc is warped 

Re-place disc properly 
Discard disc 

Disc inserts, display does 
not show the number of 
tracks and playing time 

Disc inserted upside down 
Disc is dirty or scratched 
Condensation on the laser lens 
Dirt on the laser lens 

Re-insert disc 
Clean disc, discard scratched disc 
Let CD player warm up and dry out lens 
Refer to appointed dealer or service centre 
DO NOT use CD lens cleaners 
 

Skipping & mistracking 

Excessive vibration 
Disc is dirty or scratched 
 

Ensure player is stable and vibration-free 
Clean disc, discard scratched disc 

Programme play 
inoperative 
 

Programming accidentally erased Re-programme 

memory 

Excessive hum 
 

Connection loose, cable faulty 

Re-connect plugs, change interconnect 

One channel inoperative 
 

Interconnect or amplifier faulty 

Change lead, try another line input on amp 

Remote handset operation 
erratic or not working 

Batteries weak or wrongly inserted 
Handset signal path is obstructed 
Handset transmission angle too wide 
Room lighting/sunlight excessive 

Replace batteries, observe polarity 
Remove obstruction, move handset 
Operate handset in front of CD Player 
Darken room 
 

 
 
 
 
 
 
 
There are no user-serviceable parts inside your Kandy CD Player. If a fault should develop, refer any servicing to 
your appointed ROKSAN dealer, distributor or ROKSAN approved service agent. 
 
Your ROKSAN Kandy CD Player is guaranteed against any defect in materials and workmanship for a period of 
two years from the date of purchase. 
This guarantee only becomes effective if the warranty card is validated by the ROKSAN retailer from whom the 
equipment was purchased and returned to ROKSAN within 28 days of purchase. 
This guarantee excludes: 
1.  Damage caused due to accident, misuse, neglect and incorrect installation, adjustment or repair. 
2.  Liability for damage or loss during transit from the retailer or purchaser to ROKSAN or its authorised 

distributor for the purposes of repair or inspection. 

 
Carriage costs to ROKSAN shall be borne by the consignor. 
 
All claims under this guarantee must be made through an authorised ROKSAN retailer. 
 
If equipment returned for repair to ROKSAN is found on inspection to comply with the product specification 
ROKSAN reserves the right to make a charge for examination and return carriage. 
Unauthorised servicing will void this guarantee.