Plustek All in One Printer 820 User Manual

 

Most problems are easily solved, and some of the most common questions and 

their recommended solutions are listed below.  

 

Cause 1: 

Your software may have not been successfully installed. 

Solution  1: 

Please insert the CD-ROM and reinstall the scanner software. Follow the 

on-screen instructions carefully when installing the software. 

 

Cause 2: 

Some aspect of your computer system does not support USB. 

Solution 

 

2: Download and execute the file USBREADY.EXE at 

http://www.usb.org/faq.html to determine the level of your computer’s 

USB support. 

 

Cause 3: 

USB is not enabled in your BIOS settings. 

Solution 3: 

Enable the USB controller in your BIOS settings. This is typically done 

by pressing a key

 

(usually <del>, <F1> or <F10>) during startup. In the 

BIOS Settings screen that appears, find the option for USB and enable 

it. Exit and Save the changes you made. Your computer is rebooted 

automatically.  Please consult your computer vendor before attempting 

to do this change. 

 

Cause 4: 

The USB controller was improperly installed on your computer. 

Solution 4: 

To reinstall the USB controller, click on the Start button, choose Settings 

and select Control Panel. In the window that opens, double-click on the 

Add New Hardware icon. Carefully follow the instructions that appear on 

your screen. 

 

Cause: 

Your video mode is not set to show more than 256 colors. 

Solution: 

We recommend that you set your video mode to 16 bits per pixel (65536 

colors) or higher.  Please consult your video card, computer or Windows 

documentation to change the video mode. 

 

Cause 1: 

You are running other applications in the background. 

Solution1: 

Close all the other applications that are running in the background. 

                                                 

4

 

Please consult your computer manual on how to modify your BIOS/CMOS settings

. 

 

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