Pelco Heavy-Duty Spectra Back Box BB5HD User Manual

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or

workmanship for a period of one year after the date of shipment.

(559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following
information:

Exceptions to this warranty are as noted below:

1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

• Five years on FT/FR8000 Series ﬁber optic products.

3. Details of the defect or problem

• Three years on Genex

Series products (multiplexers, server, and keyboard).

If there is a dispute regarding the warranty of a product which does not fall under the

• Three years on Camclosure

and ﬁxed camera models, except the CC3701H-2,

warranty conditions stated above, please include a written explanation with the product

CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models,

when returned.

which have a ﬁve-year warranty.

Method of return shipment shall be the same or equal to the method by which the item was

• Two years on standard motorized or ﬁxed focal length lenses.

received by Pelco.

• Two years on Legacy

, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series

RETURNS

ﬁxed dome products.

In order to expedite parts returned to the factory for repair or credit, please call the factory at

• Two years on Spectra

, Esprit

, ExSite

™

, and PS20 scanners, including when used in

(800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned

continuous motion applications.

for credit, and RA number if returned for repair).

• Two years on Esprit

and WW5700 Series window wiper (excluding wiper blades).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing
charge.

• Eighteen months on DX Series digital video recorders, NVR300 Series network video

recorders, and Endura

™

Series distributed network-based video products.

Goods returned for repair or credit should be clearly identiﬁed with the assigned CA or RA

• One year (except video heads) on video cassette recorders (VCRs). Video heads will be

number and freight should be prepaid. Ship to the appropriate address below.

covered for a period of six months.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:

• Six months on all pan and tilts, scanners or preset lenses used in continuous motion

Service Department

applications (that is, preset scan, tour and auto scan modes).

Pelco
3500 Pelco Way

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco

Clovis, CA 93612-5699

shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,
California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are

are not covered under this warranty.

instructed to return goods to the USA, you may do one of the following:

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from

If the goods are to be sent by a COURIER SERVICE, send the goods to:

the speciﬁc use or application made of the Products. Pelco’s liability for any claim, whether

Pelco

based on breach of contract, negligence, infringement of any rights of any party or product

3500 Pelco Way

liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for

Clovis, CA 93612-5699 USA

such Products. In no event will Pelco be liable for any special, incidental or consequential
damages (including loss of use, loss of proﬁt and claims of third parties) however caused,

If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:

whether by the negligence of Pelco or otherwise.

Pelco c/o Expeditors
473 Eccles Avenue

The above warranty provides the Dealer with speciﬁc legal rights. The Dealer may also have

South San Francisco, CA 94080 USA

additional rights, which are subject to variation from state to state.

Phone: 650-737-1700
Fax: 650-737-0933

Pelco, the Pelco logo, Camclosure, Esprit, Genex, Legacy, and Spectra are registered trademarks of Pelco.

Endura and ExSite are trademarks of Pelco.

Loctite is a registered trademark of Loctite Corporation.

U.S. Patent No. 5,931,432.

REVISION HISTORY

Manual # Date

Comments

C2429M

3/01

Original version.

Pelco Installation Manual C2429M (3/01)