Pelco Endura GW5000 Gateway GW5000 User Manual
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C2694M (7/08)
Appendix F: Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.
Access the properties dialog boxes for the GW5000. Then note the following information before contacting Pelco:
•
Unit serial number: Located on the label on bottom of the GW5000.
•
Software version: Located on the Advanced Properties dialog box in the WS5000 advanced system software.
WARNING: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified
technical personnel. Exchange the defective unit and return it for repair.
technical personnel. Exchange the defective unit and return it for repair.
Table E. Troubleshooting the GW5000
Problem
Possible Causes
Suggested Remedy
Unit not ready
Power turned off
Check that the power indicator is lit.
Faulty cable connections
Check all leads, plugs, contacts, and
connections.
connections.
Network connectivity issues
Contact your network administrator.
Unit status indicator is red
Unit fan failure
Replace the GW5000 and have it checked
by Pelco.
by Pelco.
Power supply output voltage fluctuates
more than 8%
more than 8%
Check power supply and line voltage.
Only one gateway appears in the Gateways
list
list
Computer entry for additional gateways
was not added in the Active Directory
was not added in the Active Directory
Update the Active Directory.
User cannot log on to a gateway on
a system using LDAP authentication
a system using LDAP authentication
User account is missing from the Active
Directory
Directory
Add a user account in the Active Directory.