TiVo Ooma Hub User Manual

Internet Interruptions
ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab 

blinks red, indicating that your ooma service is temporarily unavailable. When this happens, the ooma system 

will work differently depending on whether you are using the landline or non-landline version. Please see the 

appropriate notes below.

Power Outages
If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark. When this happens, 

the ooma system will work differently depending on whether you are using the landline or non-landline 

version. Please see the appropriate notes below.

During an Internet outage, you will hear the 

regular dialtone, not the ooma dialtone. You 

can still make and receive calls, including 

911 calls, over your phone line. However all 

outgoing calls will be placed through your local 

phone service, and regular phone company 

calling charges will apply. 

During an Internet outage, you will not hear 

any dialtone. When using the ooma system 

without a landline, you will not be able to dial 

911 unless your power and Internet connection 

are both working.

During a power outage, you will hear the 

regular dialtone, not the ooma dialtone. You 

can still make and receive calls, including 911 

calls, over your phone line if you have a line-

powered corded phone. However all outgoing 

calls will be placed through your local phone 

service, and regular phone company calling 

charges will apply. 

During a power outage, you will not hear any 

dialtone. When using the ooma system without 

a landline, you will not be able to dial 911 

unless your power and Internet connection are 

both working.