IBM Disk drive RDX 160 GB 46C5364 User Manual
Product codes
46C5364
2.
On-site
Service
IBM
or
your
reseller
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
IBM
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
an
IBM
service
center.
3.
Courier
or
Depot
Service
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
IBM.
IBM
will
provide
you
with
a
shipping
container
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
IBM
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
4.
Customer
Carry-In
or
Mail-In
Service
You
will
deliver
or
mail
as
IBM
specifies
(prepaid
unless
IBM
specifies
otherwise)
the
failing
Machine
suitably
packaged
to
a
location
IBM
designates.
After
IBM
has
repaired
or
exchanged
the
Machine,
IBM
will
make
it
available
for
your
collection
or,
for
Mail-in
Service,
IBM
will
return
it
to
you
at
IBM’s
expense,
unless
IBM
specifies
otherwise.
You
are
responsible
for
the
subsequent
installation
of
the
Machine
and
verification
of
its
operation.
5.
CRU
and
On-site
Service*
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
2
(see
above).
6.
CRU
and
Courier
or
Depot
Service*
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
3
(see
above).
7.
CRU
and
Customer
Carry-In
or
Mail-In
Service*
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
4
(see
above).
8.
Machine
Exchange
Service
IBM
will
initiate
shipment
of
a
replacement
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification
of
its
operation.
You
must
pack
the
failing
Machine
into
the
shipping
container
that
contained
the
replacement
Machine
and
return
the
failing
Machine
to
IBM.
Transportation
charges,
both
ways,
are
paid
by
IBM.
You
may
be
charged
for
the
replacement
Machine
if
IBM
does
not
receive
the
failing
Machine
within
15
days
of
your
receipt
of
the
replacement
Machine.
(*)
When
a
5,
6,
or
7
type
of
warranty
service
is
listed,
IBM
will
determine
which
type
of
warranty
service
is
appropriate
for
the
repair.
Service
Levels
Service
levels
specified
below
are
response-time
objectives
only
and
are
not
guarantees.
The
specified
service
level
may
not
be
available
in
all
worldwide
locations.
Charges
may
apply
outside
IBM’s
normal
service
area.
Certain
Machines
with
a
Same
Day
On-site
response-time
objective
may
require
the
installation
and
use
of
remote
connectivity
tools
and
equipment
for
direct
problem
reporting,
remote
problem
determination
and
resolution.
1.
Next
Business
Day
(NBD),
9X5
After
we
receive
your
call,
following
problem
determination,
if
IBM
determines
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
at
34
RDX
USB
Drive
User's
Guide