Tekkeon ezTalker mini ET2000 User Manual
12
Troubleshooting
Issue
When you initiate the Bluetooth device
pairing feature on your mobile phone,
your phone cannot find ezTalker mini.
pairing feature on your mobile phone,
your phone cannot find ezTalker mini.
Your ezTalker mini headset is not
communicating with your mobile phone.
communicating with your mobile phone.
You are encountering poor reception
via the ezTalker mini headset.
via the ezTalker mini headset.
Your mobile phone does not accept
voice commands when you are
using ezTalker mini.
voice commands when you are
using ezTalker mini.
The last number redial feature isn’t
working.
working.
The call reject feature isn’t working.
The call waiting feature isn’t working.
You cannot transfer a call from your
headset to your mobile phone.
headset to your mobile phone.
When you receive a call on your mobile
phone, the call is not automatically
connected to ezTalker mini
after you press the TALK button.
phone, the call is not automatically
connected to ezTalker mini
after you press the TALK button.
Solution
Verify that ezTalker mini is placed in Pairing Mode (blue and amber LEDs
are flashing alternately). If not, place the headset in Pairing Mode.
are flashing alternately). If not, place the headset in Pairing Mode.
Ensure that the headset is on and charged, and that you have paired the
headset with your Bluetooth mobile phone. (ezTalker mini will not work
with any mobile phone that does use Bluetooth wireless technology.)
headset with your Bluetooth mobile phone. (ezTalker mini will not work
with any mobile phone that does use Bluetooth wireless technology.)
Verify that you have good reception on your mobile phone or move
closer to your mobile phone. If the reception is still poor, try moving the
mobile phone away from your body, or to the same side of your body as
your headset.
closer to your mobile phone. If the reception is still poor, try moving the
mobile phone away from your body, or to the same side of your body as
your headset.
Ensure that your mobile phone supports this feature and is set to voice
control mode. If your mobile phone supports voice dialing and you are
in a noisy environment, dial the number from the mobile phone as the
loud background noise may interfere with the voice commands.
control mode. If your mobile phone supports voice dialing and you are
in a noisy environment, dial the number from the mobile phone as the
loud background noise may interfere with the voice commands.
Ensure that your mobile phone supports this feature.
Ensure that your mobile phone supports this feature.
Ensure that your mobile phone supports this feature.
Ensure that your mobile phone supports this feature.
1.Ensure that your ezTalker mini headset is charged and turned on.
2.Ensure that your Bluetooth mobile phone is set to Bluetooth mode,
2.Ensure that your Bluetooth mobile phone is set to Bluetooth mode,
and that ezTalker mini (BTHS) has been selected as the connected
Bluetooth device. (This is important as most Bluetooth phones are
designed to pair with more than one Bluetooth device.)
Bluetooth device. (This is important as most Bluetooth phones are
designed to pair with more than one Bluetooth device.)
3.This problem may persist in some rare cases, as the phone may be too
busy to process the call and have difficulty establishing the connection
with the headset. If this is the case, answer the call on the mobile phone
before pressing the TALK button on the headset. The mobile phone
should transfer the call to your headset within one second.
with the headset. If this is the case, answer the call on the mobile phone
before pressing the TALK button on the headset. The mobile phone
should transfer the call to your headset within one second.
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