ooma Hub User Manual

The ooma system provides an easy-to-use digital answering feature called the Broadband Answering 

Machine™. The Broadband Answering Machine combines all the functions of a traditional answering 

machine—including real-time message screening and call-intercept—with the advanced functions of digital 

voicemail.

In the online ooma Lounge, you can configure the Broadband Answering Machine feature to activate after 

a certain amount of time. Unless you have set your system to 

Do Not Disturb

 or have disabled message 

screening in the ooma Lounge, each message is screened (played aloud) over the ooma Hub and ooma 

Scout speakers as it is recorded. While the caller is recording a message, you can pick up the phone at any 

time to talk to the caller.

Pick up a home phone then press the Play Button     on the associated ooma Hub or ooma Scout device. 

Follow the instructional voice prompts to set up your Broadband Answering Machine. The system will walk 

you through setting up your PIN, recording your name, and recording your greeting. The whole process takes 

approximately two minutes to complete.

New Message Indicator
When you have new messages, the Play Button     on your ooma Hub and ooma Scouts will blink red.

Playing a Message
To hear messages hands-free, press the Play Button     and your messages will play through the built-in 

speaker. If you have new messages, only the new messages will play. To listen to saved messages, press the  

  again after all your new messages have played.

 Want privacy? You can pick up the attached phone at anytime to listen to messages on the handset.

Saving a Message 
While a message is playing or just after it finishes, press the Send-to-Voicemail Button    to save it for future 

listening. The message will be marked as heard and the next message will play.