ooma Hub User Manual

The ooma Hub™ device must be installed in a location that has access to:

  The Internet, ideally next to your modem
  A power outlet

If you plan on using the ooma system with a landline, or want to install ooma Scout devices in other locations 

in the house, the ooma Hub must also have access to a phone jack.

If your Internet connection is not next to the phone line (which is more likely when you have 

cable Internet service), you may need a very long phone cable (not included). Another solution is to use a 

network bridge, such as HomePlug devices, to extend your Internet connection to an available phone jack. 

See the Troubleshooting section and visit our support website online for more information on using HomePlug 

or other technologies to extend your Internet connection.

The ooma Hub is smart enough to function effectively anywhere in your network. There are certain locations, 

however, where it works best. If you can connect the ooma Hub in your network between the cable or DSL 

modem and all the computers in the home, the ooma Hub can intelligently prioritize your phone calls over 

computer data transfers (like large file uploads) and maintain the best possible voice quality.

Start by turning off any computers, modems, switches, and routers.

If you have a single computer directly connected to your modem, or if you have a modem and a separate 

router for your computers, use the MODEM AND ROUTER INSTALLATION instructions.

If you have a router with a built-in modem, or have an advanced network configuration and want to install the 

ooma Hub behind a router, use the INTEGRATED ROUTER INSTALLATION instructions.

If you need help in identifying your equipment, see 

at the end of the user guide.