Oce North America LIGHTJET 500XL User Manual
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Copyright, Company Information and Laser Safety Standards Compliance
48058-A
see copyright, disclosure, use and duplication information on pg ii
iii
US and Canadian Customers:
Océ Display Graphics Systems
Service: 1-800-456-3473
13231 Delf Place, Building #501
Fax: 604-232-3154
Richmond, British Columbia, Canada
Parts Orders:
V6V 2C3
European Customers:
European Customers:
Océ Display Graphics Systems
Service Tel: 44-0-1628-519720
6
Waltham
Park
Service
Fax:
44-0-1628-519750
Waltham
Road
Parts
Inquiries:
44-0-1628-519736
White
Waltham
Parts
Orders
Fax:
44-0-1628-519751
Berkshire SL6 3TN
England
England
Asia Pacific Customers:
Océ Display Graphics Systems
Service: 81-3-5484-8033
Grand Palace Tamachi 601
Fax: 81-3-5484-2071
4-9-18 Shibaura, Minato-ku
Tokyo, Japan 108-0023
Tokyo, Japan 108-0023
Other:
Your regional distributor
When you call one of our customer service numbers you will be provided with telephone technical
support. Outside of office hours, you can leave a message and your call will be returned the next
working day. When you call, identify yourself as a LightJet
®
customer and provide the following
information:
§ The serial number of your LightJet 500XL
§ The serial number of your LightJet 500XL
§ Your company name
§ Your name
§ Your telephone number
§ Nature of the problem
If we are unable to resolve your problem over the telephone, field engineers can be dispatched to
your site to conduct repairs. Service visits are paid for by the customer, either under a maintenance
agreement or by purchase order or prepayment. Time and material rates are charged for any
service not covered under a maintenance agreement. Before calling to report a problem, gather as
much information about the problem as possible and have it ready to provide to the customer care
center engineer. The more information you can provide initially, the more quickly the problem
can be corrected.