Nortel Networks Welding System P0919439 User Manual
Using Nortel Networks Call Center Reporting
Issue 07
Nortel Networks Call Center Reporting Set Up and Operation Guide
29
2. You will be prompted for the System Manager User ID and Password. If you do not
enter these correctly the Master Client software will not close down.
Note: The RDB Server will remain operational even though the user interface is
now closed.
Closing the RDB Server (on the Master Client PC)
1. Double click the RDB Server icon on the Windows taskbar. This will open the
Report Database Server window.
2. Click Exit.
3. You will be prompted for the System Manager User ID and Password. If you do not
enter these correctly the RDB Server will not close down.
Note: It is recommended that the RDB Server is always operational so that
statistical data from the Call Center is continuously collected.
Call Center Reporting Main Window
The Main window opens after Log In. The features of Nortel Networks Call Center Reporting
are accessed from this window.
The menu options which are available depend on the whether you Logged In to the System
Manager level (900) or to a Skillset level (901 … 950). Also, whether the System Manager
selected the Access to Configuration option will affect the options which are available.
The level you have Logged In to is displayed in the title bar of the Main window. This reads
System Manager if you have signed in as the System Manager. If you have Logged In at Skillset
level, the name of the Skillset is shown. (If the Skillset has not been given a name in the
Configuration settings, then the word Skill and the Skillset number will be shown, for example,
Skill08).
If you have Logged In as System Manager, and then used the Sign-Through… option to sign
through to a Skillset, for example Skillset 1, and Skillset 1 has been named Support, the title bar
would read: Nortel Networks Call Center Reporting – Manager – Support.
By looking at the title bar of the Main Window you will always be able to tell to which level you
have Logged In to or signed through to.
The following menu options are available to select:
are accessed from this window.
The menu options which are available depend on the whether you Logged In to the System
Manager level (900) or to a Skillset level (901 … 950). Also, whether the System Manager
selected the Access to Configuration option will affect the options which are available.
The level you have Logged In to is displayed in the title bar of the Main window. This reads
System Manager if you have signed in as the System Manager. If you have Logged In at Skillset
level, the name of the Skillset is shown. (If the Skillset has not been given a name in the
Configuration settings, then the word Skill and the Skillset number will be shown, for example,
Skill08).
If you have Logged In as System Manager, and then used the Sign-Through… option to sign
through to a Skillset, for example Skillset 1, and Skillset 1 has been named Support, the title bar
would read: Nortel Networks Call Center Reporting – Manager – Support.
By looking at the title bar of the Main Window you will always be able to tell to which level you
have Logged In to or signed through to.
The following menu options are available to select:
Level
Log-In… - allows you to access configuration and management information.
Log-In… - allows you to access configuration and management information.