Nortel Networks Wireless Office Headset P0605665 03 User Manual
138 Chapter 10 Setting up Routing Tables
P0605665 03
Adding a Greeting step
Greeting steps play a message to waiting callers.
To add a Greeting step
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillsets List page appears.
4
Click the Day or the Night link for the skillset to which you want to add a greeting step.
The Day or the Night Routing Table page appears.