Nortel Networks Wireless Office Headset P0605665 03 User Manual
Chapter 12 Line administration 167
Nortel Networks Call Center Set Up and Operation Guide
To configure a line
1
Start CallPilot Manager.
2
Click the Auto-Attendant heading.
The Lines Administration page appears.
3
Click the Change link for the line you want to assign to a skillset.
The Line Properties page appears.
4
From the Answer Mode list box, select Call Center.
5
In the Table/Skillset Number box type the number of the skillset you want to answer this line.
6
From the Number of rings box select the number of rings before Call Center answers.
You must select a number from 0 to 12.
7
Click the Submit button.