Nortel Networks Wireless Office Headset P0605665 03 User Manual
24 Chapter 2 About setting up Call Center
P0605665 03
Call Center password access
If you want to limit access to CallPilot Manager, you can create or change a Call Center
Administrator password that limits CallPilot Manager access to just the Call Center settings.
Administrator password that limits CallPilot Manager access to just the Call Center settings.
To create a Call Center Administrator password
1
Start CallPilot Manager.
2
Click the Configuration heading.
3
Click the Access Passwords link.
The Access Passwords page appears.
4
In the Call Center Administration box enter the Call Center Administrator password.
The password must be from four to eight numbers long and cannot start with zero.
5
In the Confirmation box enter the Call Center Administrator password.
6
Click the Submit button.
The Call Center Administrator can log on using this password.
If you create a Call Center
Administrator password, the Call
Center settings that can be accessed
are:
Administrator password, the Call
Center settings that can be accessed
are:
•
Agent List
•
Add Many Agents
•
Skillset List
•
General Properties
•
Greetings
•
Caller Input Rules
•
CLID/DNIS Routing Table
•
Expected Wait Time
(unavailable on CallPilot 100/
150.)
150.)