Nortel Networks Wireless Office Headset P0605665 03 User Manual
241
Nortel Networks Call Center Set Up and Operation Guide
Chapter 18
Troubleshooting Call Center
Troubleshooting Call Center
This chapter contains troubleshooting information for problems that can occur while setting up and
operating Call Center.
operating Call Center.
Resetting passwords
You can reset passwords if they are lost or forgotten.
Resetting the Operator password
You can reset the Operator (≤·°¤) password if it is lost or forgotten.
≤·°¤ is used by the receptionist, Operator and Call Center Administrator.
If you reset the Operator password it is reset to fl‡‹‡¤°fl‡ (Operator).
To reset the Operator password using CallPilot Manager
1
Start CallPilot Manager.
2
Click the Operations heading.
3
Click the Operator Settings link.
The Operator Settings page appears.
4
Click the Reset Operator Password check box.
5
Click the Submit button.
The password is reset to fl‡‹‡¤°fl‡ (Operator).
To reset
refer to
the Operator password
the Call Center Administrator password
a skillset mailbox password
an agent password