Nortel Networks Wireless Office Headset P0605665 03 User Manual
46 Chapter 5 Setting up skillsets
P0605665 03
Setting up or changing a skillset
You can record skillset properties in the table
.
To set up or change a skillset
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List page appears.
4
If you want to set up a skillset, click the Configure link for the skillset you want to set up
or
if you want to change a skillset, click the Properties link for the skillset you want to change.
The Skillset Properties page appears.
Note: Before you can change a skillset you must disable the skillset and wait until there
are no calls in the skillset. You cannot change a skillset while it is in use.
are no calls in the skillset. You cannot change a skillset while it is in use.