Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1205
Call Coverage
20
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Send All Calls/Go to Cover
Allows users to activate Send All Calls or Go to Cover as an overriding
coverage criteria. This redirection criteria must be assigned before a user
can activate Send All Calls or Go to Cover (discussed later).
coverage criteria. This redirection criteria must be assigned before a user
can activate Send All Calls or Go to Cover (discussed later).
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No Coverage
Occurs when none of the above criteria are assigned. Calls redirect to
coverage only when the principal has activated Send All Calls or the caller
has activated Go to Cover. Both of these overriding criteria are discussed
later.
coverage only when the principal has activated Send All Calls or the caller
has activated Go to Cover. Both of these overriding criteria are discussed
later.
Redirection criteria can be assigned in combinations. For example, you can
combine Active/Don’t Answer and Busy/Don’t Answer. Other combinations are
not possible or do not provide any useful function. For example, Active/Busy does
not accomplish anything. A busy phone is always active.
combine Active/Don’t Answer and Busy/Don’t Answer. Other combinations are
not possible or do not provide any useful function. For example, Active/Busy does
not accomplish anything. A busy phone is always active.
Redirection criteria are assigned separately for internal and external calls. By
linking the coverage paths, Busy/Don’t Answer can be assigned for internal calls
and Active can be assigned for external calls. Similarly, Busy/Don’t Answer can
apply for external calls and No Coverage can apply for internal calls. In the latter
case, internal calls remain directed to the called phone or group.
linking the coverage paths, Busy/Don’t Answer can be assigned for internal calls
and Active can be assigned for external calls. Similarly, Busy/Don’t Answer can
apply for external calls and No Coverage can apply for internal calls. In the latter
case, internal calls remain directed to the called phone or group.
All calls extended by the attendant are treated as external.
Warning users if their calls are redirected
You can warn analog phone users if they have features active that may redirect
calls. For example, if the user has activated send all calls or call forwarding, you
can administer a setting to play a special dial tone when the user goes off-hook.
See
calls. For example, if the user has activated send all calls or call forwarding, you
can administer a setting to play a special dial tone when the user goes off-hook.
See
‘‘Special Dial Tone’’ on page 656
for more information.
Features that override Call Coverage
Some system features override Call Coverage criteria; they are checked before the
redirection criteria are checked. These features are:
redirection criteria are checked. These features are:
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Call Forwarding All Calls
Call Forwarding provides a temporary override of the redirection criteria, if
Send All Calls is not active. The call attempts to complete to the
forwarded-to extension before redirecting to coverage. If the principal’s
redirection criteria are met at the forwarded-to extension, the call redirects
to the principal’s coverage path.
Send All Calls is not active. The call attempts to complete to the
forwarded-to extension before redirecting to coverage. If the principal’s
redirection criteria are met at the forwarded-to extension, the call redirects
to the principal’s coverage path.