Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
122
Setting up advanced call coverage
7
2. In the Coverage of Calls Redirected Off-Net Enabled field, type
y
.
This instructs the DEFINITY ECS to monitor the progress of an off-net
coverage or off-net forwarded call and provide further coverage treatment
for unanswered calls.
coverage or off-net forwarded call and provide further coverage treatment
for unanswered calls.
3. In the Activate Answer Detection (Preserves SBA) On Final CCRON Cvg
Point field, leave the default as
y
.
4. In the Ignore Network Answer Supervision field, leave the default as
n
.
5. In the Immediate Redirection On Receipt Of PROGRESS Inband
Information field, leave the default as
n
.
6. Press
ENTER
to save your changes.
Defining coverage for calls redirected to
external numbers
external numbers
You can administer the system to allow calls in coverage to redirect to off-net
(external) or public-network numbers.
(external) or public-network numbers.
Standard remote coverage to an external number allows you to send a call to an
external phone, but does not monitor the call once it leaves your system.
Therefore, if the call is busy or not answered at the external number, the call
cannot be pulled back to the system. With standard remote call coverage, make the
external number the last coverage point in a path.
external phone, but does not monitor the call once it leaves your system.
Therefore, if the call is busy or not answered at the external number, the call
cannot be pulled back to the system. With standard remote call coverage, make the
external number the last coverage point in a path.
With newer systems, you may have the option to use the Coverage of Calls
Redirected Off-Net feature. If this feature is active and you use an external
number in a coverage path, the system can monitor the call to determine whether
the external number is busy or does not answer. If necessary, the system can
redirect a call to coverage points that follow the external number. With this
feature, you can have a call follow a coverage path that starts at the user’s
extension, redirects to the user’s home phone, and if not answered at home, returns
to redirect to their voice mail box.
Redirected Off-Net feature. If this feature is active and you use an external
number in a coverage path, the system can monitor the call to determine whether
the external number is busy or does not answer. If necessary, the system can
redirect a call to coverage points that follow the external number. With this
feature, you can have a call follow a coverage path that starts at the user’s
extension, redirects to the user’s home phone, and if not answered at home, returns
to redirect to their voice mail box.
The call will not return to the system if the external number is the last point in the
coverage path.
coverage path.
SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)
Coverage of Calls Redirected Off-Net Enabled? y
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
Ignore Network Answer Supervision? n
Immediate Redirection On Receipt Of PROGRESS Inband Information? n